FLV of Connect shows no audio

I'm trying to convert the records that I've made since Acrobat Connect Pro. I click on the option make offline and it converts the meeting, flv. Then I need to convert the .flv into a .wmv or a .mp4. When I play the .flv on another audio application and video file are synchronized. However, when I load the file in the SOUL, when I spend more the name of the file for more information, he suddnely watch the .flv has no audio, which I know is not true since I can clearly hear it playing through another application. Of course, when I then try to convert it, it converts without audio. I did not the size of the screen at all when the offiline Acrobat Connect Pro since I read somewhere that it can interfere with the audio encoding.

What is the trick to get this works if I get my audio and video in the SOUL and so in .wmv or .mp4?

I can confirm that records of FLV to Connect will not work. Our importer only accepts audio in an FLV if it is encoded in MP3 format. The audio in an FLV created by Connect uses a (NellyMoser) codec that is not supported in the SOUL. You have two solutions possible workaround though:

  • Convert the FLV file in an application of part 3
  • If you have access to the initial meeting of connection, you can download a MP4 from the admin interface to connect to instead of creating a FLV. The MP4 will be supported in the SOUL.

-Tom

Tags: Adobe Media Encoder

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