Free membership randomly added to my account

Similar Questions

• My debit card was charged for free membership account.

  I had been charged three times, maybe even more for an account I am not subscribed to. When I followed the steps in the "cancellation" of my account it would still show that I'm on a free membership account and I did nothing to undo. However, although they have a free member account, I had already been charged three times for the last six months. I have not checked that the last six months. I also tried looking at the history of orders, but there is no history of orders. Can someone explain this to me? Thank you.

  Looks like you may have subscribed in the past using an another email/AdobeID.

  You can contact support in order to dispel it. Please let know if you've used a different email.

  Please try: account/payment problems, still need help

• My account is telling me that I have a free membership when I paid the fee

  Why Adobe says that I only have a free membership when I paid the fees for students a few months ago? I would like to download programs on another computer to do my work to become more flexible

  Hello

  For the trial;

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

  You can download the installer for Creative Cloud from here:
  Creative cloud help | Creative cloud desktop.

• Be charged $9.99 / month for the Plan of the Adobe photography. Manage account page shows I have ' free membership creative cloud. "

  I remember with an offer for Adobe photography plan ($9.99 / month) 3-4 months back. However, when I go to my Adobe ID, manage accounts, it shows that I have a ' free membership creative cloud. " I'm in charge $9.99 each month even if (the last charge on my card of credit being 5-Sep-2015)

  Please check "PRIVATE MESSAGE".

  Regards

  Megha Rawat

• We were members of creative cloud and when the membership was to be renewed, we asked one month free. This leads to 2 accounts creative cloud on our page... a renewed and paid for and the other related to the temporary use.  How to get rid of the tempo

  We were members of creative cloud and when the membership was to be renewed, we asked one month free. This leads to 2 accounts creative cloud on our page... a renewed and paid for and the other related to the temporary use.  How get rid of the temporary use of a month?  They both have the same ID and both appear on the administration page.  Thank you.

  Please contact customer service to get this resolved.

• How can I delete a plan to free membership of my account?

  I have two contradictory plans on my account (free and paid for 12 month plan) that cause some applications by default back to trial versions.  He also missed the cloud to 2 GB of storage when it should be 20 GB.

  Issues related to the:

  -How to remove the free membership plan?

  -Don't this will solve my problem?

  Hello

  Please visit:-https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

  Hope this helps!

• Get rid of free membership to offshore my account

  I currently have a free membership and an annual membership active on my account. I want to get rid of the free membership because it interferes with products like Typekit (who think I have just the free account).

  
  

  How can I do this?

  Make sure that you have enabled cookies and clear your cache.  If he continues to not try to use a different browser.  The interface should appear like below when it's contagious things properly.

  

• I'm paying $ 16 million each month at adobe for a kit of the student, but it says that I only have a free membership on my account?

  And of course I can't call that phone support is not available for free membership so I can still call and ask why I don't have products, because I pay for every month. Honestly, I don't quite know what to do.

  Go to Adobe Creative Cloud

  Hello

  Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena

• Account already has a free membership to creative cloud, but I now want to change that to the membership of the teams, but the link in the email keep spreading on to 'active '.

  I am trying to assign a license of creative cloud of teams to an email address that already has a free membership, but when clicking on accept the invitation it keeps taking me to "assets".

  How can I resolve this issue? It must be installed in an emergency.

  Try to click the X to the right of the license to remove the user, then the license entrust again.

  When it receives the email to accept the invitation, click on Accept the invite and activate the license.

• Impossible to add more accounts mail App. I've added everything I added all the accounts available for this application, said

  I added my outlook account then went to add my yahoo/Gmail account and it tells me that I have added all the accounts available for this application.  I'm doing something wrong?

  You must install the update to enable the feature.  Open the app 'Store' and click the 'Get Windows 8.1 free update' to get the update.

• Cancellation of subscription of Photoshop on a free membership of creative cloud?

  How to cancel my subscription to Photoshop? I tried to cancel my subscription to creative cloud, but my account says it's a free membership, so there is no option to cancel it, even though I pay $10.49 every month.

  Use the applet to chat here to get Adobe to do it for you.

  Contact the customer service

• I am a student and I have a free subscription to adobe (who, when I go into my membership, says I have free membership of Creative Cloud) again, when I try and download the Adobe Photoshop CC 2015, it gives me an error message that my trial has expired an

  I am a student and I have a free subscription to adobe (who, when I go into my membership, says I have free membership of Creative Cloud) again, when I try and download the Adobe Photoshop CC 2015, it gives me an error message that my trial has expired and then heading to an error 'No subscription found' when I type in my ID. My other updates for the applications worked and they open yet Photoshop is not.

  Hello

  Free trials of Adobe are for 30 days by app and it's clean and not mail electronic id specific, which means that if anyone with any email used Photoshop test on your machine, then it won't work not it will show you that the trial is expired.

  But if you think that this is the first trial for Photoshop has been downloaded on this machine and is not expired, please see the links below:

  Adobe trial software has expired at the beginning

  Please HELP in "Trial Expired" is anyway to reset my account so I can reuse them?

  Let us know if that helps.

  Kind regards

  Bani

• Cancel free membership

  By mistake I installed Creative cloud (or maybe Adobe Application Manager) on my MBP and now cannot open Lightroom 6 without having agreed to the team of specialists. It's a free membership, so it is said in my account, but I would definitely rather simply by using the software as before. All of my Adobe software a long time, purchases in its entirety and upgrades since then. If I try to uninstall creative cloud it says that it cannot install because the software is to use... I guess it's Lightroom or Photoshop. I don't know what's this free membership and won't begin to be accused of using all my software that I already bought.

  If I go to "manage my account" there is now an option 'Cancel' as described in other forums.

  I guess I'm asking: How can I get my creative cloud stuff out and just open my purchased Adobe software?

  Thanks much for any help!

  Hi Mabry,

  Please see:

  Using creative cloud | Uninstall the creative cloud desktop application

  I hope this helps.

  Concerning

• I need someone to cancel my free membership...

  But please DO NOT send me a link that leads me to the forums start page.  I keep going in circles on the site and can't stop my subscription.  Can someone please just cancel my subscription now?

  What do you mean by free membership?

  You run the free 30 day trial?

  If so, simply disconnect and uninstall

  Sign out of your account... Uninstall... to run vacuuming...

  -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

  -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  For any type of subscription, you must contact Adobe

  This is an open forum, not the Adobe support... You need Adobe support to cancel a subscription

  -Start here https://forums.adobe.com/thread/1703848

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  -as well as two links that can provide more details, if the links above don't help

  -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

• Creative Exchange code edu cloud enabled, but still using the version track and said free membership?

  I have activated a code of redemption provided for me by my school to creative.adobe.com/educard, but when I downloaded CC and log in there always says I'm in trail version and when I connect to my account it says free membership? I tried to use the code once more and it says that it has already been activated.

  I took the following steps:

  Re: I bought creative cloud but I use the trial version

  Rename the SLCache and SLStore, but no change.

  What should do?

  Thanks in advance.

  Something about your activation has failed... you need Adobe, not another Member on an open forum

  Coordinates of Adobe - http://helpx.adobe.com/contact.html can help

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "