G6-2240SA Pavilion. Cannot restore to factory State

Pavilion G6-SS40SA running Windows 8.

I am using this computer for a friend. Somehow, he managed to get an app out there that ran at the start and led it slows to a crawl as well as internet access to the machine almost useless. In an effort to get rid of him, he tried to restore running. However, the destructive or non-destructive options would work. He received error messages - first ' impossible to reset your PC. A required disk partition is missing ", followed by" the drive where Windows is installed is locked. Unlock the drive and try again "." I managed to find the program that has been the cause of the problem and uninstalled. He asked me to prepare the computer to factory State, but unfortunately, it won't work - it starts, warns that all data will be lost and I confirm that I want to go forward. He then appears to start the process, but almost immediately end displays a message indicating that no change has been made. Where should I go from here?

You should use recovery discs.

If the recovery partition is not intact, then there is no other way.

If you don't have the disks, you can get then by calling your country a specific HP support line.

Tags: Notebooks

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