Get a "not connected to internet" error while trying to install Samsung Kies
* Original title: problem installation program
I have a HP Envy running on Windows 7. I downloaded Samsung Kies to try to update my Android phone, but whenever I'll install it, a box pops up saying that I am not connected to the internet, when I know that I am and the connection is good, but also fast... know of any solution to solve this problem? while I install Samsung Kies.
Hello
Follow the method provided below and update us with the results.
Method 1: Fix problems with programs that cannot be installed or uninstalled
http://support.Microsoft.com/mats/Program_Install_and_Uninstall
Method 2: Try to install the clean boot and check.
To help resolve the error message, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Please note: After troubleshooting, be sure to start your computer in normal mode by following step 7.
For more information, see the link:
I have problems to connect to Kies. Can you give me some advice?
http://www.Samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029015&fm_seq=29183
Let us know if it helps!
Tags: Windows
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