Hello! I have a free student account issued through my school, but was billed $29.99

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  Please see the pricing and membership Adobe Stock plan. Adobe Stock for available plans.

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  If you have not paid for a membership, your free trial will end when the time runs out. If you do not purchase and prefer to uninstall, please see:

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• Hello. Recently, I buy the suite adobe for students. I also paid for two months. But in my profile it says I have a free plan for testing applications. And I can't get the entire application. How can I solve this?

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  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

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  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

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• I had an existing version of CC student that has now expired. When I go on my account that it says that I have a free version of 30 days, but none of my programs open, I get that I need to subscribe or that it cannot connect to the server. Help

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  Hello

  For the trial;

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

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  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

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• I am a student and I have a free subscription to adobe (who, when I go into my membership, says I have free membership of Creative Cloud) again, when I try and download the Adobe Photoshop CC 2015, it gives me an error message that my trial has expired an

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  Hello

  Free trials of Adobe are for 30 days by app and it's clean and not mail electronic id specific, which means that if anyone with any email used Photoshop test on your machine, then it won't work not it will show you that the trial is expired.

  But if you think that this is the first trial for Photoshop has been downloaded on this machine and is not expired, please see the links below:

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  Please HELP in "Trial Expired" is anyway to reset my account so I can reuse them?

  Let us know if that helps.

  Kind regards

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• Hello, I have a trial version Adobe CC photography, paid earlier for the license of the al. He confirmed that €12.09 was taken out of my bank account. But I don't know how to change the trial in a licensed version.

  Hello, I have a trial version Adobe CC photography, paid earlier for the license of the al. He confirmed that €12.09 was taken out of my bank account. But I don't know how to change the trial in a licensed version.

  Hello

  In order to get the activated in a licensed version, please follow: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  I hope this helps!

• I have a free account I need to cancel so that my company administrator can provide me with a license for the full version - full version of the trial would be linked to my email address.  How can I get this done?

  I have a free account I need to cancel so that my company administrator can provide me with a license for the full version - full version of the trial would be linked to my email address.  How can I get this done?

  Hello Andrew,.

  Even if we cancel your free account, your company admin account will still not be able to add you as a user. We can go directly to your free account of the company's main account and for that, can you inbox me email address registered to your and your admin? Please don't share it on the public forum.

  Kind regards

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• I have a monthly subscription to Adobe Revel. You received my payment for September 15, 2015 &amp; October 15, 2015 according to Adobe, but Revel shows that I have only a free basic account and that it was yet another payment. What is happening on h

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  I did some research and your account indeed shows you paid AND that the subscription has expired (which is false!). We experience the Adobe Store people to examine it.

  Please accept our apologies and you are good to go now. You've been comped for the year.

  Kind regards

  Glenyse

• I have Illustrator for the creative cloud and I am trying to cancel my subscription, but it tells me that I have a free subscription, but they continue to 29.99 my account each month. How can I fix?

  Trying to cancel my subscription, but it says I have a free subscription, however, they take 29.99 my account each month.

  Hello

  We cannot locate any active subscription under the Adobe ID you use with the forums.

  You can get it please contact our team of customer service for cancellation:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• I have a subscription plan cc @ 49.99/month but my account also indicates a 30 day free trial account and it seems to be in conflict. Delete the account for 30 days?

  I have a subscription plan cc @ 49.99/month but my account also indicates a 30 day free trial account and it seems to be in conflict. Delete the account for 30 days?

  Hello

  Please do the following steps and then see the instructions in the links below:

  • Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
  • Disable the firewall of your machine, see Windows Firewall enable or disable - Windows help , OS x: about the application firewall - Apple Support
  • Turn off the firewall of the security program installed on the computer Internet.

  Connect and disconnect activate Cloud Creative applications

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Activation and deactivation of troubleshooting

  Creating cloud connection errors

  Let us know if that helps.

  Kind regards

  Bani