Help! Desktop download problem

When I try to download Home and student Office (bought online), I get the message:
"We cannot continue because we were not able to download a required file. Ensure
you are connected to the internet or connect to a different network. "Help!

Hello

Thanks for posting your query in the Microsoft Community Forums.

I understand from the description of the issue that you are unable to download home page and student Office using product. I will certainly help you in this regard.

I appreciate if you could help me with more information.

1. what version of Windows you are using on the computer?

2. what web browser do you use?

3 IS this problem specific to a Microsoft Office product? You are able to download other files successfully?

4. you are using a wired network connection / wireless?

Response with more information to help you. We will be happy to help you. We at Microsoft try to provide our customers the best experience.

Tags: Windows

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