Help for the signature certificate password

I'm putting in place a "Topaz" T-S460-HSB-R electronic signature pad. I have correctly installed and signed documents on one computer, I clicked on the field of the sign and a signature field has come down to you sign and BOOM your done. But try the same process with the same document on another computer, I get this:

Signature error.jpg

First of all, I don't even have any type of password although acrobat beg to differ, secondly I'm trying to set up this computer so that the people who come in can sign documents, they fill out so it will be signed by many people and I can't get this pop up every time. I know this has something to do with digital IDS, but Im not sure how to remove it or put in place a public version. Any help would be appreciated.

I managed to resolve it to a reinstallation of the software plugin.

Tags: Acrobat

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