Help me! Adobe Media Encoder: configuration error

Hello! I have a problem during initialization of the Adobe Media Encoder, everytime I try to start it, I get the following error message:

Configuration error

Please uninstall and reinstall new product.

                                              If the problem persists, contact Technical Support Adobe and mention the error code appears below of the screen.

                                              Error: 16

http://www.Adobe.com/br/support

_____________________________________________________________________

* already uninstalled and reinstalled several times product and the problem continues! *

Processor: Intel Pentium dual core 2.7Ghz

RAM: 3 GB DDR2 667 Mhz

Video card: ASUS 210 Silent 1 GB GDDR3, 64 bit

Motheboard: ASUS P5KPL-AM SE

OS: Windows 8

What version of Media Encoder do you use?

Please try to clear the application preferences as described below.  This may help in some cases.

If it is a CC or CC 2014 version, launch the application while holding the SHIFT key

If it comes of age cs6, launch the application and now the keys Ctrl + Alt + Shift (Windows) or command + Option + shift (Mac OS)

Tags: Adobe Media Encoder

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