Hi, I made a mistake I brought a 3 plan then I want to cancle 2 planning what can do?

Hi, I made a mistake I brought a 3 plan then I want to cancle 2 planning what can do? @

Cancel your membership Adobe Creative Cloud

To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

Tags: Adobe

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    Hi Marcus,

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    You must contact technical support directly

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    Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

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    http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

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    You can simply cancel this order and then to order the full version.

    Contact the customer service

    [Click the button still need help and select the Chat option.]

  • I dropped my membership and made the mistake of slipping just apps into the trash. How can I fill completely uninstall process without having to renew my subscription?

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  • Personal Adobe in Bangalore in India has made a mistake and disabled my Adobe Creative Cloud account without any notice. Adobe please help.

    I have a subscription to creative cloud (comprehensive plan), and the billing date is the 14th of each month . I received on September 13, a letter dated September 9 of Egypt (my credit card issuer) of Citibank informing me that they took the decision to stop all their activities of retail banking in Egypt. I applied for a new card with NBE and I contacted Adobe in Bangalore in India (serving the Middle East region) and informed them of this situation that was out of my hands, and I asked them for a solution. Their question was when I would receive my credit card, I informed them that I need 3 weeks according to the procedures of the Bank, therefore, the Adobe representative informed me that Adobe will give me a grace period to update the credit card and I can continue with my subscription.

    Unfortunately two weeks later, I found that my account has been disabled and when I contacted the Bangalore team they me transferred to each other for several times (to connect with 6 names) and in the end, they admitted that they made a mistake, but the solution is to buy a new subscription for Egp. 345/month instead of the amount of 205/month that I used to pay! When I asked them why? They said that the offer that I used when I subscribed the first time is not more valid! (it was a reduced rate because of my previous purchase a perpetual license), so I had to express my opposition because it wasn't my fault, and that they should keep their word for me, by the way, I don't have any notice of them they will be disables my account after only two weeks.

    As a result, they promised to escalate the case to their team and score my case as first priority so that their team responds within 24 hours. Unfortunately, that didn't happen and so far I do not have an answer. I have suffered much chatting for hours with these people without successful outcome. I have dealt with many Adobe staff levels in the United States. and I can truly say that they are in heaven and these people in this part of the world are in hiding. They have no respect for their words, they bring an extreme information contradicted by one a unique cat and they show that no care even if their attitude or info provided shows no skill at all. They caused me a lot of inconvenience and loss of business. What I have said here is documented with transcripts and e-mails sent to me.

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