How can I capture CCDR call id in a CRS Script?

I'm typing ID CCDR appeal so that it can be passed along on the CAD Office. In this way the agent can then enter it as part of the call within the app notes of third party clients. This will help the client identify which record CCDR was for what call.

You may be able to use a step to read the Contact information to retrieve the ID of 'application' that matches the Global Call identifier in CallManager that must be recorded in the CCDRs.

Please evaluate the useful messages.

Tags: Cisco Support

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