How can I fix pass Simple?

I have a HP ENVY dv6 Notebook with Sinple Pass on it which was working until a few weeks ago.  I don't know how to reset.  I don't think I did anything to uninstall unless by mistake.  The light no longer flashes and will not take my fingerprint.

Ellie,

You could try the following:

If you use a laptop:

  • Close all your programs and shut down your computer
  • Unplug everything (little unifying for the keyboard / mouse external can stay)
  • Perform the Hard Reset for your model of laptop
  • Start the computer and connect

ELSE, if you use a desktop computer:

  • Close all your programs and shut down your computer
  • Disconnect devices USB, speakers, other drives useless
  • Unplug the computer thirty seconds
  • Connect the power supply (plug in)
  • Reconnect the devices
  • Start / start the computer and log in

Reminder: Hard Reset is just a device to reset.  The procedure do not destroy your files, or it destroys your Windows installation somehow.  It's just "clears the cobwebs".  Depending on the cause of the problem, this kind of "reset" can fix a variety of computer problems.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

If that is not the case, please provide the following information:

Name of the product in full of your computer and all of the operating system

Click on the Thumbs - Up Kudos to show that you appreciate the help and time of our Experts.

Although I strive to reflect best practices of HP, I do not work for HP.

Click on accept as Solution when the answer is a good solution or workaround!

Tags: Notebooks

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