How to cancel the agreement when I'm "EchoSign API returned the error: INVALID_DOCUMENT_KEY.
We use our SalesForce CRM and tried to cancel the agreements which had sent a former employee, who is no longer with us anymore. Agreements have been "launched against signature" for a few months, and when I go to cancel agreements - it's the strangest thing. This allowed me to cancel about half (5 of 11) documents without problem, but the other six documents give me the error "API EchoSign returned the error: INVALID_DOCUMENT_KEY" whenever I try to cancel and don't do anything else.
Does anyone know the fix for this? I'm also still learning the whole process EchoSign with our company, I am fairly new to the role of Admin systems.
Thanks, any help would be appreciated.
Hello
I advise you to contact echosign support this directly, or your customer success Manager.
You can email support at [email protected]
Tags: Adobe Sign
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