How to DISABLE elements 13?

NOWHERE on the site of Adobe Web can I find instructions to do so, even if I am told I have if I want a refund within the 30 days return period. I keep getting just bounced in a circle of links. I'm SO frustrated!

I bought 13 elements after trying for days to get a trial version (which do not work and try to make it work completed my trial, which still makes no sense to me). I was told that if I bought and he didn't, I could get a full refund within 30 days.

After I finally bought, when I don't have any other Support options and waited a few days for a post on the forum to answer, and then I received an email from a person in support, saying they had given me a serial number, good for 30 days. So now I have TWO registered PSE 13 version.

I bought (and also free) and don't like it and want a refund, but reading here that I have to first disable it and then uninstall it. I've looked everywhere I can think of a way to disable the function and does not know how. I continue to go to suggestions of links for more information on the Adobe website and get bounced to pages where I've been.

I was directed to assistance in "cat." wrote a description detailed of the problem here and clicked on the start chat"" button. Nothing. No response or change of any kind. The page is just sitting there.

So I went on the forums to find one that matches my problem. Apparently, Adobe does he think disabling and/or returns deserves a lot of attention, because it doesn't seem to be an appropriate forum for debate. It resembled one that suits.

This is just another in a series of incredibly frustrating experiences in the last two weeks with Adobe. Each of you in support were also friendly and helpful that I could have hoped, but your site was not helpful at all!

Please help me to disable the 13 elements of Photoshop and tell me the steps required for a refund. Yes, I can call on the phone of the future, but which was not very good either. When I bought the serial number, I was told, because I asked very specifically about it, that a return would be easy. HA!

Well, without any help from the Adobe website, I found the answer (I think) in another forum request. He said that, to turn off, I need to open a project in 13, click Help and log out. I want to assure you: that whatever is necessary to turn off? (If so, how it would be difficult for Adobe put it somewhere easy to find in their FAQ?)

Then, the next step before a refund is to uninstall, correct? And the last step is to get a refund by somehow get in touch with someone.

My question is now, what about two different serial numbers? Someone in support is gone before and activated the number they gave me, so I currently have two. The free, it is scheduled to end on December 12. I just ignore it?

Tags: Adobe

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