How to fill out a customer request for a customer calls field

Hello

When you view a call, if we click on the icon 'Journal New Request', then the popup "New application" appears and you can choose a new request must be created.  When the request is displayed then it is empty.  Is it possible to get the customer when calling, filled on demand which is created?

I had a peek in "InCallDetails.js" and can see that the NewRequest() function is:

function NewRequest()
{
NAV. Focus();
NAV. NewRequest (da.) CALL_NUMBER. (Value, 0);
}

Is it possible to change settings for customer reference result is transmitted and demand new picks it up?

Thank you
Ian

Yes Mr. Hawkins, you can customize this feature a little to demand, many call field values you want:

Custom_InCallDetails.js:

function NewRequest()
{
   nav.focus();
   // Customization. 2013.03.10. Transferring information from the Call to a New Request.
   // nav.NewRequest(da.CALL_NUMBER.value, 0);
   var Params = "REQUESTOR_REF=USER_REF,CLIENT_CO_REF=CLIENT_COMPANY_REF,LOCATION_REF,REQUEST_DESC=PROBLEM_DESC,REQUEST_DESC_HTML=PROBLEM_DESC_HTML,z_CR_MAIN_BUSINESS_SERVICE_REF=SERVICE_REF";
   nav.NewRequest(da.CALL_NUMBER.value, 0, Params);
}

It is even possible to copy objects of the call for a new application. Just tell me if you must.

Regs, Gytis

Tags: VMware

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