How to fill out a customer request for a customer calls field
Hello
When you view a call, if we click on the icon 'Journal New Request', then the popup "New application" appears and you can choose a new request must be created. When the request is displayed then it is empty. Is it possible to get the customer when calling, filled on demand which is created?
I had a peek in "InCallDetails.js" and can see that the NewRequest() function is:
function NewRequest()
{
NAV. Focus();
NAV. NewRequest (da.) CALL_NUMBER. (Value, 0);
}
Is it possible to change settings for customer reference result is transmitted and demand new picks it up?
Thank you
Ian
Yes Mr. Hawkins, you can customize this feature a little to demand, many call field values you want:
Custom_InCallDetails.js:
function NewRequest() { nav.focus(); // Customization. 2013.03.10. Transferring information from the Call to a New Request. // nav.NewRequest(da.CALL_NUMBER.value, 0); var Params = "REQUESTOR_REF=USER_REF,CLIENT_CO_REF=CLIENT_COMPANY_REF,LOCATION_REF,REQUEST_DESC=PROBLEM_DESC,REQUEST_DESC_HTML=PROBLEM_DESC_HTML,z_CR_MAIN_BUSINESS_SERVICE_REF=SERVICE_REF"; nav.NewRequest(da.CALL_NUMBER.value, 0, Params); }
It is even possible to copy objects of the call for a new application. Just tell me if you must.
Regs, Gytis
Tags: VMware
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