How to overcome the lock of security on imported Photoshop files?

A customer sent us a PSD file with all layers of an image component. We are required to animate these layers, but have problems, their import at first there seems to be a kind of block that prevents us copy the files on the timeline.

We use the tool to capture Windows as a workaround to copy the original images, but surely there must be a better way than that?

Any help greatly appreciated :)

Tell the customer to send you the files unlocked

Tags: Premiere

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