How to work around the error message which is in itself a mistake

I can't use my printer to complete any function as a meesage to mistake is to say that the cartridges are damaged and must be replaced. This I did with new HP cartridges, those corresponding to want printer HP 120 but the error message does not clear. Also when I reinsert the cartridges previously deleted the eror message continues.

In my view, there is a software error that prevents me now to use the printer. The printer was bought on 24/08/2013.

I can't use the printer as the error meesage saying: cartridges of damage cannot be bypassed or erased.

What would you suggest I do to return this status on 7months printer?

Hi jill3,

I understand that you are experiencing an error message about the cartridges on your desire to 120. I would recommend following the instructions in the document below.

'Cartridge problem,' "Incompatible cartridge", or 'Lack of ink cartridges' message on the all-in-one

If the problem persists, call HP. Your printer comes with a 1 year manufacture warranty, you can use this link to check your warranty. The number of call HP is 1-800-474-6836 for the Canada and the United States, or you can Contact HP worldwide.

Tags: HP Printers

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