HP 1020 laser jet: the hp laserjet 1020 printer is compatible with windows 10

I deleted the printer & he reloaded several times, updated computer and always gives me error code "printer could not print Microsoft Word (document name).

Bradhartsoe

Hello;

Let me welcome you on the HP forums!

To answer your question, YES, it is compatible with Win10 - but you must use the HP software and drivers, not the one that is provided by Microsoft.

Here are the drivers and the software for your printer page: http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-1020-Printer-series/439423/model/3329726

You must download and install full feature software and drivers for the printer.

Remove all the drivers and software that Microsoft install for the printer.

Then unplug the printer and install the software.

Do reconnect the printer until the installation program invited to do so.

Once the installation is complete, restart.

You should then be able to use your printer in Win10.

Good luck

Tags: HP Desktops

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