HP Deskjet 882C prints only in black and pink

Hello

I need assistance with my printer.  Before changing the cartridge, my printer started printing in black and pink only.  Then, I changed the new cartridges and it is always the case.  My OS is windows XP Version 2002, service pack 3.  I have had no changes to the operating system at the start of this problem. Short buying new printer cartridges, I thought I would check with you.

Thank you.

The issue has nothing to do with the drivers or the operating system, there is a problem with your cartridges.

You have probably some very old cartridges #23. The cartridges have a life span and may lose colors (usually of first yellow and cyan) if stored for years. If these are original HP cartridges check cartridge warranty date as shown here.

If the cartridges are inside their two-year warranty call HP to 1-800-HPINVENt or contact your dealer for replacements. If the cartridges are beyond their warranty period, then buy a new cartridge.

Where to buy new cartridges are looking for the date "install by" on the package. I would look for a package at least six months before the "install by", which would have had a year of remaining warranty.

When to store unused cartridges for an extended period to keep them in a cool place and keep them trained as they would cling on a store display. This will give you maximum shelf life.

Kind regards
Bob Headrick, MS MVP printing/imaging

Tags: HP Printers

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