HP Envy 15-K204NA: upgrade to Windows 10 has failed with error 80070714. Help, please!

Hello.

I hope there, can someone help me!

I tried several times to improve my HP Envy 15-K204NA for 64-bit Windows of 8.1 to 10 Windows Home, but she continues to fail with the error code 80070714.

I use Protection Premium Bullguard and Acronis True Image installed.

I disabled the SQL services as suggested by other posts on the internet, but nothing seems to work.

When I run the upgrade from a DVD burned ISO, it gets 37% and fails.

Hope you can help. (fingers crossed!)

Chris

The Setup error log file shows:

2015-08-05 16:48:34, error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2015-08-05 16:48:37, error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2015-08-05 16:48:49, error CONX failed to initialize the data of net class 80070005

2015-08-05 16:48:50, CONX error could not get data from the printer class 80070057

2015-08-05 16:49:21, CONX error could not open the INF [tib_mounter.x64.inf] with 0 x 80070002

2015-08-05 16:49:21, CONX error cannot initialize the driver package [tib_mounter.x64.inf]

2015-08-05 16:49:21, CONX error could not open the INF [oem46.inf] with 0 x 80070002

2015-08-05 16:49:21, CONX error cannot initialize the driver package [oem46.inf]

2015-08-05 16:49:23, CONX error could not open the INF [tib_mounter.x64.inf] with 0 x 80070002

2015-08-05 16:49:23, CONX error cannot initialize the driver package [tib_mounter.x64.inf]

2015-08-05 16:49:23, CONX error could not open the INF [oem46.inf] with 0 x 80070002

2015-08-05 16:49:23, CONX error cannot initialize the driver package [oem46.inf]

2015-08-05 17:06:14, error MS RegLoadKeyW failed to mount C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM to SP_HIVE_LOAD_ALIAS_SYSTEM [gle = 0x801f0005]
2015-08-05 17:06:14, SP SPMountOfflineHive error: cannot mount the hive offline: C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM. Error: 0x801F0005 [gle = 0x801f0005]
2015-08-05 17:06:14, SP CEnableTelemetryForImage error:oExecute: cannot load the hive of the system for the C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS OS offline. Error: 0x801F0005 [gle = 0x801f0005]
2015-08-05 17:06:14, error [SetupHost.exe] ReAgentXMLParser:arseConfigFile (xml file: C:\$WINDOWS.~BT\Sources\SafeOS\ReAgent.xml) return 0 x 2
2015-08-05 17:06:19, error MS by using the current time as a Timestamp of recovery.
2015-08-05 17:06:22, error MS cannot open session DISM WinPE. Error: 0 x 80070714 [gle = 0x0000007a]
2015-08-05 17:06:22, MS operation failed error: drivers of Migration process. Error: 0 x 80070714 [gle = 0x000000b7]
2015-08-05 17:06:22, MOUPG MoSetupPlatform error: ExecuteCurrentOperations reported failure!
2015-08-05 17:06:22, MOUPG MoSetupPlatform error: using the action error code: [0 x 80070714]
2015-08-05 17:06:22, CDlpActionDriverMigrate::ExecuteRoutine (544) MOUPG error: result = 0 x 80070714
2015-08-05 17:06:24, error MOUPG CDlpActionImpl < < < < class IMoSetupDlpAction > CUnknownImpl > CDlpObjectInternalImpl > CDlpErrorImpl > class class class: Execute (441): result = 0 x 80070714
2015-08-05 17:06:24, CDlpTask::ExecuteAction (3243) MOUPG error: result = 0 x 80070714
2015-08-05 17:06:24, CDlpTask::ExecuteActions (3397) MOUPG error: result = 0 x 80070714
2015-08-05 17:06:24, CDlpTask::Execute (1631) MOUPG error: result = 0 x 80070714
2015-08-05 17:06:24, CSetupManager::ExecuteTask (1953) MOUPG error: result = 0 x 80070714
2015-08-05 17:06:24, CSetupManager::ExecuteTask (1916) MOUPG error: result = 0 x 80070714
2015-08-05 17:06:24, CSetupManager::ExecuteInstallMode (736) error MOUPG: result = 0 x 80070714
2015-08-05 17:06:24, CSetupManager::ExecuteDownlevelMode (376) MOUPG error: result = 0 x 80070714
2015-08-05 17:07:09, error MOUPG CSetupManager::Execute (222): result = 0 x 80070714
2015-08-05 17:07:09, error MOUPG CSetupHost::Execute (370): result = 0 x 80070714
2015-08-05 17:07:12, CDlpManager::AsyncSerializeDisable (471) MOUPG error: result = 0 x 80070216

I have now abandoned and rebuilt my laptop using the recovery partition.  The upgrade to Windows 10 came immediately, and it installed fine.

Hooray

Tags: Notebooks

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