I had a failure of hard drive about nothing. Could not restart (HP Pavilion 15 230 her) wouldn't boot and clicked. The ID is U0C40K-76U7AE-MFPV61-60UQ03 (some of the zeros may be 'o', hard to say). Can I fix it myself? Lap top is 3 months old.



Error code 24 characters will be a Smart failure or disk Self Test - in both cases, this would indicate that hard is defective and must be replaced.  This is also consistent with the startup problem you describe.

As always, your laptop will be under warranty, contact HP and arrange for the disk replaced - if necessary, you can check the status of your warranty here.

If you live in the United Kingdom, contact HP here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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