HP plotter designjet 510 appears as ready in the control panel, but is not drawn. Plotter is shown connected to USB003. Any ideas?

I am running windows vista 64-bit. I also have downlaoded and installed service pack 1 or 2 - I forgot. But now, even though I see the tracer in the control panel---> windows printer as "ready", I can't draw anything. The abacus is silent. When I click on the print status (the little icon on the bottom right of the screen), it displays the status of trace as error.

Any ideas?

Hi Moussa,.

Thanks for posting your query in Microsoft Community.

According to the description, you are facing problems with printing through HP Plotter DesignJet 510 and receive the status of tracing as error. To help you to propose measures to solve the problem, I would appreciate if you could answer the following question:

Did you do changes on the computer before the show?

Follow the suggestions below for a possible solution:

Method 1: You can run the Microsoft Fixit article and check if that helps.

Hardware devices do not work or are not detected in Windows

http://support.Microsoft.com/mats/hardware_device_problems/en-us

 

Method 2: If the method above does not help then you can follow the steps in the HP tool specially for HP devices.

Try the HP Print and Scan Doctor

http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&DLC=en&docName=c03286146

Alternatively, you can contact HP Support for help on the issue:

 

HP support

http://WWW8.HP.com/us/en/support-drivers.html

Hope this information helps.

Let us know if you encounter problems under Windows in the future. We will be happy to help you.

Tags: Windows

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