I can't buy the beyond my ration of membership cloud creative images
Each month, I love the 10 images I get with my creative Cloud/Stock combo. Of course, each month, I use them all and buy everything I need for $2.99 each. Well, I have an error when I tried to buy my first image and found that my card has expired (I had taken a new and had not updated the date expy). So I fixed that and... no luck yet. So, I disconnected and put it back... Contempt payment there is a problem with your payment. Please try again later or contact Adobe technical support. "I changed to another card. The same problem. I waited until the next day. Same thing. I contacted support and they said to try a different browser. The same problem. Then clear cache, cookies, history, etc... same problem. This is the cat of support, so I tried phone support. They said something to the effect that there will be a migration is going to cause some problems with payments. They said 24-48 hours. Actually, I got a call once the problem was supposed to be fixed. I was out and about, then when I got back to my office... same problem. Phone support yet once, wait 24 to 48 hours again... wh I am now more than a week in the same problem and it is still ongoing. My account gets ping of authorization, but the payment goes through. The THREE methods of payment different I ended up trying all had a lot of money (after all, I only tried to spend $2.99 initially). But nothing has changed. I'm the only one dealing with this? Support seems to be clueless. My client is impatient, and I literally four models of brochures on hold and more the only project that has been approved for nearly a week. I spent well over an hour on the phone support, who knows how much support chat, and guess what? Today, they have suggested to wait 24 to 48 hours. Does anyone else have the same problem happening?
Hello
Please accept my apologies for the problems you are having.
I increased the details to our it team for further investigation. I added a few credits in your account to allow you to continue with your projects in the meantime.
Will let you know that I have more information.
Concerning
Bev
Tags: Adobe Stock
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