I can, t get an attatchment to open when Ive got an email

Help, please

Hi Carolinegoulet33,

Thanks for posting in the Microsoft Community Forums.

The description of the problem seems a little unclear and I wish I had a better understanding before you start working on it. I would appreciate if you can help me with the following information.

1. what version of Windows you are using on the computer?

2. what web browser do you use?

3. what happens when you try to open the attachment? You receive an error message/code?

4. which e-mail account do you use on the computer?

Please visit the link mentioned before asking your question so that you can provide all the relevant information for us to help you:

Suggestions for a question on help forums: http://support.microsoft.com/kb/555375

Tags: Windows

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