I can't send an email a recording uploaded from my phone

I try to send the attachment that I downloaded.  The attachment during opening, explains this photo viewer cannot download video due to format or do not have later dates in the photo viewer.  I could not update photo viewer or download the video to send little matter what I try.

Hello Linda,.

Welcome to Microsoft Community forum. Let us check if I understand the question, you are trying to view the video you downloaded using the photo viewer, but you get a display error. Is this correct? If this isn't the case, I need to ask you a few questions to better understand the issue.

  • What are the exact steps you took before you encountered the problem?
  • You try to send the video, or you try to open the video?
  • What is the format of the video file you are trying to download?
  • Check if you are able to view the video using the photo gallery?
  • Check if the problem occurs only when you use the Windows Photo Viewer.
  • The problem occurs in all the video files?

If you have evidence, please let us know.

Thank you!

Tags: Windows

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