I downloaded the Lightroom 4 upgrade and cannot open the installer

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• I have lightroom 4.4 and want to spend at 6.4. I downloaded the installer, but it says it cannot download. It says to contact the customer service.  I am runnng on Vista and have a lot of space.

  I have lightroom 4.4 and want to spend at 6.4.  I downloaded the installer but it means it cannot download and contact the customer service.  I have Vista and a lot of space.

  That is what it is?

  I don't think that Vista will work with this version

  Scroll down and check each program

  -http://helpx.adobe.com/creative-cloud/system-requirements.html

• I changed to a new computer and get an error message that I need to download creative cloud because mine is corrupted. I'm in an infinite loop. I have download the installer and says that it cannot install because I need creative cloud and mine is

  Help, please? I changed to a new computer and get an error message that I need to download creative cloud because mine is corrupted. I'm in an infinite loop. I have download the installer and says that it cannot install because I need creative cloud and mine is corrupted. Help please! I'm paralyzed!

  [Double question deleted... it is an open forum for other users (sometimes Adobe) answer, not Adobe support...] MOD]

  The best option would be to contact the technical support that can remote into your machine & troubleshoot it. Contact the customer service

  Concerning

  Stéphane

• I've upgraded LR CC and cannot open it

  I've upgraded LR CC and cannot open it.

  Hi guy,

  This link should help:

  Lightroom does not launch or closes automatically after the splash screen

  Guinot

• I just installed windows 7 and cannot open powerpoint. Message says that my anti virus blocking. I tried to update (AVG) but the computer indicates that the driver is not compatible

  I just installed windows 7 and cannot open powerpoint. Message says that my anti virus blocking. I tried to update (AVG) but the computer indicates that the driver is not compatible

  How your problem is related to Windows Update (compared to the Windows upgrade)?

  You posted your question in the AVG Free Forum? -Online http://forums.avg.com/ 
  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• I backed up on an external hard drive of PS4 and cannot open it on my iMac with OS 10.8.5. He says to reinstall, but the only version is on my external hard drive. How can I transfer it to my iMac?

  I backed up on an external hard drive of PS4 and cannot open it on my iMac with OS 10.8.5. He says to reinstall, but the only version is on my external hard drive. How can I transfer it to my iMac?

  Hi aliceag,

  You can please download Photoshop CS4 from the following link and install it

  Link: other downloads

  Kind regards

  Tanuj

• After downloading, I get a message that cannot open the application because it may be damaged or incomplete

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  Please remove Adobe Application Manager to help cleaning tool and install Adobe Application Manager using this link: Windows | Macintosh

• I get an error indicating cc cookies dir: cannot do file / cookies: permission denied (error 13) when I tried to download the installer of creative cloud on my Mac. Can anyone help with similar pop-up window?

  I get an error indicating cc cookies dir: cannot do file / cookies: permission denied (error 13) when I tried to download the installer of creative cloud on my Mac. Can anyone help with similar pop-up window?  I try to get a trial version of CS5.

  You don't need to involve creative cloud to install try the trial version of CS5...

  You can download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

• Firefox 4 is unable to install add-ons. After download the 'installation' bar stuck in the beginning and never ends.

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  After that I updated to 3.6, FF4 to see any of my previous modules.
  When you try to install the new, I see no error dialog box or message, just install bar is not going anywhere.

  To anyone out there yet with this issue.
  The solution that worked for me was to create a new user profile.
  Give it a try, if it works you can just move your settings and other things more.
  Oli

• I need to install Silverlight, but when I download the installer and run it, it tell me that 'your operating system does not support the 64-bit version of Silverlight.

  Silverlight installation problems

  I need to install Silverlight, but when I download the installer and run it, it tell me that 'your operating system does not support the 64-bit version of Silverlight. I have Vista Ultimate, a 64-bit system.  Help, please.

  Hello

  It's the operating system Vista Installation Forum.

  Microsoft has set up Forums to specifically to questions of Silverlight.

  They should be able to help you there.

  http://forums.Silverlight.NET/

  See you soon.

• Seagate installs but I can not find and cannot open the unit to see my files

  whenever I installed my seagate freeagent go drive.. initio default controller is the one that pops up saying ready for use, but I can not find and cannot open the unit to see my files, I can see it as (which I think it's maybe) in devices, printers as 'Initro Default Controller.

  The disc may need a drive letter must be attributed. Please try the following link to assign a drive letter to the drive.

  http://Windows.Microsoft.com/en-in/Windows7/change-add-or-remove-a-drive-letter

• I use CS5.1 and cannot open it all at once. I get the prompt to get the SC6 JAVA run-time inheritance.  I installed, but still cannot open Photoshop. Any ideas?

  I use CS5.1 and cannot open it all at once. I get the prompt to get the SC6 JAVA run-time inheritance.  I installed, but still cannot open Photoshop. Any ideas?

  Would you please install Adobe Application Manager from the link below, then try again to install the application again:

  Adobe - Adobe Application Manager: for Macintosh: Adobe Application Manager

  ~ Sarika

• I'm trying to download the trial version for Acrobat DC edit PDF files, but when download initializes, it gets to 11%, gets stuck, then gives the message "request from Web Get failed. I canceled, downloaded the installer again and got the same result.  I'

  I'm trying to download the trial version for Acrobat DC edit PDF files, but when download initializes, it gets to 11%, gets stuck, then gives the message "request from Web Get failed. I canceled, downloaded the installer again and got the same result.  I'm on a PC running Windows 8. Any suggestions?

  Hiddm93421458,

  Restart your system and then try again to install Acrobat Reader DC using this link Download Adobe Acrobat free trial | Acrobat Pro DC.

  Let me know if the problem persists.

  Kind regards

  Nicos

• Hey, so I just bought first 13 items and I downloaded the installation file and spoke to install, but it is stuck at 2%

  I just bought first 13 items and I downloaded the installation file and spoke to install, but it is stuck at 2% on installation.

  It then comes up with the error screen but I click on details, and he said: there is no Web page, I have restarted my computer, removed other Adobe products, I don't know what to do d:

  I tried lot D:

  He's going to tell me what IS the error that I have for it either... so I can check to fix D: said that there is no Web page...

  alexas

  Thanks for the reply.

  You just solved your problem. If not all, basically everything. You need 64-bit installation files for your 64-bit computer.

  You need two installation files - for extracting .exe and .7z the program itself. These two files have 64 in the name of the file if each is to be used in a 64-bit system.

  If you have purchased serial number...

  a. you can go after the series of 64-bit installation files where you are

  or

  b. downloading 64-bit from the following location and insert your serial number purchased by them during the installation.

  http://prodesigntools.com/Photoshop-elements-13-direct-download-links-premiere.html

  Important... carefully perform the ' Note: very important "on this web site in order to avoid the access denied Message. Don't forget: you are using the trip to Adobe mentioned must be authenticated, you use the web site for the 1 (.exe) file links and file 2 (7z).

  or

  Try download from c.

  http://www.Adobe.com/downloads/other-downloads.html

  Please let us know if your observation was the key to the solution.

  Thank you.

  RTA

• I downloaded the installer on my mac and it proceeds to the installation but I still do not have the program / logo in my top bar of the screen. Why not?

  I downloaded the installer on my mac and it proceeds to the installation but I still do not have the program / logo in my top bar of the screen. Why not?

  Hi Emma,

  Have you checked under Applications > Adobe Creative Cloud.

  There should be a shortcut if the installation went well.

  Kind regards

  Sumit Singh