I had to reinstall CS5 on my laptop after having to reinstall Windows.  Now impossible to update.

After you have reinstalled CS5 Design Premium on my laptop, I tried to update. I got a list of updates to do, but they all failed.  When I clicked on the "contact customer service" link on the screen of the failure, I got a page with a message that says "Error during upgrade installation", and further down the page, it says "this serial number is not for a product calling»  I contacted the chat from Adobe, assuming that they needed to reactivate the product, given that I had been unable to turn off the previous version before reinstalling Windows, but the chat agent said I should ask in the forum.   I have no idea what to do at this stage, so any help would be welcome.

When you have a non-functional computer and cannot turn it off, click on the link below

Serial number and activation support (no-Cloud) https://forums.adobe.com/thread/2041990 to adjust the number of activations

Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

-http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

- and http://forums.adobe.com/thread/1038761

Beginning of the updates here and product selection, read to see if you need to install updates in the order of the numbers, or if updates are cumulative for the product http://www.adobe.com/downloads/updates/

Tags: Creative Suites

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