I have 2 of the same operating system?

I have Windows Vista 32 bit Premium on my laptop, my friend was playing with my computer and now it won't start! When I try to start, it goes to the Windows Boot Manager and wonder what operating system to begin with, and the two say windows vista options. When I click on one of them, it starts to load, then says: "the computer restarted unexpectedly or encountered an unexpected error." Windows Setup cannot continue. To install Windows, click "OK" to restart the computer, and then restart the installation. "He said to the two operating systems. I tried to run the cd to fix it and it will go through the process and say its fixed it, but it didn't. Help, please!

Hello

·        You're able to boot in safe mode?

Step 1:

If you are able to start in safe mode, then I suggest you do a restore system from safe mode and check. To start in safe mode follow the steps mentioned below.

a. restart the computer and keep tapping F8 until you reach the boot options.

b. Select safe mode from the menu and press ENTER.

c. perform a system restore and check if you are able to start the operating system normally.

For more information, see the article mentioned below.

Startup options (including safe mode)

http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

If you are not able to boot in safe mode then, I suggest you do a system restore from a command prompt or from the Windows recovery environment. Check if you are able to connect. Follow step 1.

Step 2:

If it's been using, I suggest you to do a system restore.

Repairs to the system of Windows Recovery Environment

http://Windows.Microsoft.com/en-us/Windows-Vista/make-system-repairs-from-the-Windows-recovery-environment-from-Windows-Vista-inside-out

Start the restore of the system from a command prompt

http://Windows.Microsoft.com/en-us/Windows-Vista/Start-System-Restore-from-a-command-prompt

System Restore: frequently asked questions

http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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