I just downloaded 13 items for my new Mac and get a message on my Mac that the file could not be imported, the file is in a format not recognized

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• I just downloaded Adobe XI on my macbook air, and now I can't save or print the PDF files. Don't let me do print - save as PDF, and if I do record as I get a message indicating that the file is corrupted. I had NO PROBLEMS of all do this several times unt

  I just downloaded Adobe XI on my macbook air, and now I can't save or print the PDF files. Don't let me do print - save as PDF, and if I do record as I get a message indicating that the file is corrupted. I had NO PROBLEMS of all do this several times until I downloaded the new version. I uninstalled and reinstalled it, nothing helps. I am super frustrated.

  lrfrustrated wrote:

  I just downloaded Adobe XI on my macbook air, and now I can't save or print the PDF files. Don't let me do print - save as PDF, and if I do record as I get a message indicating that the file is corrupted. I had NO PROBLEMS of all do this several times until I downloaded the new version. I uninstalled and reinstalled it, nothing helps. I am super frustrated.

  Print > save as PDF - use an excerpt (part of Mac OS X), so Adobe Reader should have no effect on that at all.

  As for the error "file corrupted", simply uninstall the Reader app will not affect it. Follow these steps:

  Mac/HD/Library/Internet Plug-ins

  

  Trash the files AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin

  Mac HD/Applications

  

  Trash the application Adobe Reader

  [user] / Library/Preferences

  

  Trash the com.adobe.Reader.plist file

  To access the [user] / Library, hold down the 'Option' and click on 'Go' in the FInder menu.

  Mac HD/Library/Application Support/Adobe

  

  Trash the drive (full record)

  Empty the trash.

  Download the installer FULL here: http://get.adobe.com/reader/enterprise/

  Quit your browser, and then reinstall the drive.

  Run it from the Applications folder and agree to the license agreement.

  You should have no problem with Safari PDF files download.

  Unfortunately, ANY PDF file that says it is damaged.... You will need their trash.

• Just downloaded Photoshop CS6 on my new iMac, and it seems to be very slow when I try to change the images?

  When I use spot Healing Brush tool and clone for example stamp, I have to wait for a while see the changes I'm making. On-site 'dark marks' Healing Brush tool made of brush, stay on the photo for a long time, before it disappears.
  and the little corner, I tried to remove it, disappeared. Sometimes, I have to click somewhere else in the picture, to make him disappear dark spot. A little hard to explain, but it seems much slower than when I used Photoshop Cs6 on my Macbook Pro.
  for many years. Not had a problem with Photoshop so. Is this normal? Is there something I can do? Updates? Have tried to reinstall Photoshop.

  Hello Annette,.

  Please make sure that the computer meets the minimum system requirements.

  System requirements | Photoshop

  In addition, you can try to optimize Photoshop. Please click on the link to follow the steps below.

  Optimize performance. Photoshop

  I hope this helps.

  ~ UL

• You just bought quick charger for my new z5 premium store Sony Xperia but they gave me the EP881

  Can I return the EP881 charger I bought from the sony store I thought it was the quick charger UCH10. Since my new xperia z5 premium comes with the new charger of UCH20 already, and all previous phones xperia z came with EP880 so why gave me the commercial version of my normal charger and put it in a box with "Quick charger" on this issue when it is actually just its commercial version?

  I guess that is why the box for the commercial version EP881 of no datails of his power of entry/exit for consumers won't be able to tell that it is the same charger normal out of the box with the name "Fast charger", really nice. Anyway, thank you guys. Just a lesson for me not to buy all the accessories in a sony store. You are awesome to mislead, I mean selling tips very useful for us. And thank you very much for your very helpful answer.

• Just bought an upgrade to LR6 and get this message when I try to download: there was an error loading your downloads

  Just bought an upgrade to LR6 (DESKTOP VERSION) and get this message when I try to download: there was an error loading your downloads

  It's very annoying! Anyone know what I need to do?

  Hi HT_photo,

  We will be happy to help you, but before that, there are a few information such as:

  What is the exact error code/message? Please attach a screen so that we can help you better and fast. See, the specified item was not found.

  What operating system you are using the version?

  Until then you can you please consult the links below:

  Troubleshoot Adobe download

  Installation and launch log errors | Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creative Suite 5

  Error in downloading, installing or updating Adobe Creative Cloud applications

  Let us know if that helps.

• We are unable to validate this serial number for adobe lightroom. I just bought the upgrade to lightroom and get this message when installing

  We are unable to validate this serial number for adobe lightroom. I just bought the upgrade to lightroom and get this message when installing

  Fortunately the Adobe customer service has been able to help me by making a change to my hosts file.

• I just downloaded a version of EVALUATION of MapPoint 2013 demographic details resemble MapPoint 2007... the trial version not have the new data from the 2010 Census?

  I just downloaded a version of EVALUATION of MapPoint 2013 demographic details resemble MapPoint 2007... the trial version not have the new data from the 2010 Census?

  Hello

  The question you have posted is related to Microsoft MapPoint and would be best suited to:

  Technical support of Microsoft MapPoint

  http://www.Microsoft.com/MapPoint/en-us/support.aspx

  Support for MapPoint, streets & trips and Highway

  http://support.Microsoft.com/ph/851

• I just bought 14 items for my PC.  I'm trying to find the tool history brush in the Toolbox, but can not find the tool Panel.  HELP!, I just bought 14 items for my PC.  I'll try to find the tool history brush in the Toolbox, but cannot

  I'll try to find the Brush tool that is supposed to be in the tool Panel, but I can't find the tools Panel.  I just bought 14 items for my PC.  Also, I want to be able to have several photos to the top at the same time so I can move something from one photo to another, but I didn't understand how to do this.  I had worked with 10 items.  It's quite confusing to me.

  Chantig1 wrote:

  I'll try to find the Brush tool that is supposed to be in the tool Panel, but I can't find the tools Panel.  I just bought 14 items for my PC.  Also, I want to be able to have several photos to the top at the same time so I can move something from one photo to another, but I didn't understand how to do this.  I had worked with 10 items.  It's quite confusing to me.

  I could be wrong, but I think the tool 'tool shape history' exists only in the full Photoshop...

  My advice is to use the help file (in online or download the manual pdf https://helpx.adobe.com/pdf/photoshop-elements_reference.pdf)

  The interface has been changed in version 10, and you'll save time by looking at the different tutorials about it.

  The tool options palette is on the background, you can open it in the horizontal icon bar: second icon of the tool option palette or a first for the photo tray.

  Look at the menu display to choose how view several files at the same time. There is also an option in the menu Edit/Preferences to "allow the floating windows in expert mode.

  To move one photo to another, you can use the photobin to drag a photo to another already open in the display panel. You can also drag layers in the layers panel to another picture displayed.

• l get one "this application cannot run on your pc" when I try to download flash player for my new Surface running windows RT

  I get an error "this application can run on your pc" message when I try to download flash player for my new Surface running Windows RT.

  If you have downloaded Flash player from the Adobe Web site, you will have the version that is compatible with the x 86 / x 64(Win 7, Win8 Pro etc) which does not work on your Windows RT Surface. This is because Windows RT running on ARM processors, and programs written for x 86 / x 64 cannot run on RT.

• Try to download 14 items for a few days now and I get a message that says that I am not connected to the internet whenever I try. I tried all the troubleshooting solutions I can think. Any help please?

  Try to download 14 items for a few days now and I get a message that says that I am not connected to the internet whenever I try. I tried all the troubleshooting solutions I can think. Any help please?

  Suggest you contact Adobe

  Contact the customer service

• I have a new macbook pro and want to install CS3 on it. I followed all the download links. Found my serial number for my Adobe account and get up to date through the whole & get this message ' put in place has encountered an error and cannot continue,

  I have a new macbook pro and want to install CS3 on it. I followed all the download links. Found my serial number for my Adobe account and get up to date through the whole & get this message ' put in place has encountered an error and cannot continue, contact adobe customer support for assistance ' all I want is for CS3 to install on my new computer so I can continue to work and do not have to spend hours working it help Please. CC is not an option, because I work in a country with no reliable unlimited internet access

  New computer means new problems of system operating with the OLD software means

  Fix possible Mac 10.10.4 (at least for Premiere Pro) https://forums.adobe.com/thread/1891705

  10.10 mac. ? sometimes has problems, often related to the 'default' permissions that need to be changed

  -solution https://forums.adobe.com/thread/1689788 of a person

• I currently have CS5 on my mac pro book. I just bought an i mac 21 "and you want to download my CS5 on my new imac, and then update the % of CS. How can I do this? Thank you

  I currently have CS5 on my mac pro book. I just bought an i mac 21 "and you want to download my CS5 on my new imac, and then update the % of CS. How can I do this? Thank you

  Hi Robing12544083,

  Please visit: https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

  Compatibility: Adobe - Creative Suite 5 Master Collection: System requirements

  I hope this helps.

  Concerning

  Megha Rawat

• I bought adobe contribute in 2007. I would like to download a copy for my new computer.  When I connect to my adobe account, I see the product and the number series, but idon't see a link to download.  How can I download it?

  I bought adobe contribute in 2007. I would like to download a copy for my new computer.  When I connect to my adobe account, I see the product and the number series, but idon't see a link to download.  How can I download it?

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I am trying to download items 9 to a new computer and get an error message that says: "the archive file Elements 9 is missing.

  I am trying to download items 9 to a new computer and get an error message that says: "the archive file Elements 9 is missing" how to fix this?

  as well, you need the 7z and the exe.  put them both in the same directory and double-click on the exe file.

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC | XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7
  • Photoshop Elements: 10, 11, 12, 13. 9,8,7
  • Lightroom: 6| 5.7.1| 5 | 4 | 3 | 2.7 (win),2.7 (mac)
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  window using the Lightroom 3 link to see these "important Instructions".

• We moved and we lost the record to go with the microsoft download number modules to our new computer and it will not let us download micro Word > how do we get this registration?

  We moved and we lost the record to go with the microsoft download number modules to our new computer and it will not let us download micro Word > how do we get this registration?

  Unfortunately, if you have lost the product keys for Microsoft software, you will need to buy new software.  Visit the Microsoft store on genuine Microsoft software.