I just installed Acrobat Pro XI. When I went to start the program asked me for a serial number, which I have, but the menu drop-down did not include Pro XI and gave me an error message
I can't not far as this screen because the serial number does not match any product on the menu drop down.
Apparently, it sounds as if you have purchased an upgrade, which if so would have been a mistake. Of course, if this is not the case, check received. If still not sure please tell us price paid.
Tags: Acrobat
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I have Photoshop elements for Christmas 14. When I go to install it, he invited me for a serial number which I can't find anywhere on the disc, disc sleeve or box product. Is there another way to find the serial number for this product, so I can continue the installation? And no, I have not installed or registered this product before.
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
- and https://forums.adobe.com/thread/1572504
Find your http://helpx.adobe.com/x-productkb/global/find-serial-number.html serial No.
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It asks you to select a product, qualifying, which is that you have you upgraded
IF you do not have a serial number for a product that you upgraded by using the same platform, please contact our support staff.
To contact support for a serial number or activation number, please click on the link below:
(be sure to connect to adobe.com with your Adobe ID first)
Serial number and activation support
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Welcome to the forums!
This is currently not supported unfortunately.
I encourage you to save a feature for this request:
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