I'm trying to download the trial of creative cloud

I heard the installation program, then an icon will appear in the toolbar on the top of my iMac, after a few unsuccessful attempts, he asked finally connect me, that I did, but now nothing.  On the web, he said is installed but I don't see anything and when I click the icon in the toolbar it comes blank!  I tried for almost an hour find a link so that I could discuss with someone in the audience but am going round in circles and becoming more and more frustrated!  I would be very grateful if someone could help me please.

Restart your computer, and then click the desktop cc application.

If the Panel of the app is white/white,

First, close your office cc application.

then, rename the opm.db file by:

Navigate to the OOBE folder.

Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE

Mac OS: /users/folder/Library/Application Support / Adobe / OOBE

and rename the file opm.db in opm_old.db, for example

Finally, launch your cc desktop application.

If this does not work: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Tags: Adobe

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