I recently installed the trial Adobe XI and end of the trial period, so I wanted to revert to the version that I already had. I didn't know any uninstall feature and my old version is apparently replaced by the trial version. I can not re - install
I recently installed the trial Adobe XI and end of the trial period, so I wanted to revert to the version that I already had. I didn't know any uninstall feature and my old version is apparently replaced by the trial version. I can not re - install a version previous b/c I need a product Id (God alone knows where it is now) and a way to uninstall the trial. Any ideas?
When you installed the trial, it should have been an option for ignoring your current installation and let. Apparently you skipped this case. To uninstall the trial (in Windows) go to control panel > programs and features and select XI Acrobat and choose uninstall. After uninstallation, run http://labs.adobe.com/downloads/acrobatcleaner.html to clean your system. HOWEVER, if you see your old Acrobat in this window, do not run the vacuum cleaner, but do a repair on the old version.
You did not mention the old version you had. You could try http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. With respect to S/N, you should have the registry and if so you can get it from Adobe. The instructions are at http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload.
Be sure to save any download of the old Installer and the S/N for CD or HD backup for future use. They will likely not be available.
Tags: Acrobat
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