iMac mid 2011 - GPU problem - no guarantee - not under replacement program

Hello, I have an iMac 27 inch mid 2011 (bought on 28.05.2011 including Apple Care). The screen went blue and the iMac last weekend had problems at the start (screen stuck on gray - boot loop). I figured well known GPU problem , so I took it to my dealer.

Diagnosis: GPU problem, but given that the replacement program ends Apple decided that I have to pay for repair costs: around 600 euros.

Apple has decided that they will replace the video card for free for four years after the first retail computer sales. I am deeply disappointed by Apple since I am an Apple user since 1992 and it feels like they have let me down. Apple knows clearly that there is a problem with the video card. It seems that I have no chance that my iMac was not showing no signs of video card problem earlier. I can't use my iMac a lot because of work, so if I had turned on the iMac, a little more or let run together weeks I would have had more "luck"?

Thanks, I called Apple and asked if they would reconsider their position, but the assistance service said they couldn't do anything for me. I kindly asked the Assistant if he could talk with his manager, but it did not help.

Is there something else I could do? I am disappointed by Apple because I think they don't care for users for a long time and they force you to buy a new iMac. For iPhone 5, there is a program of replacing the battery. I took mine to my dealer, but my iPhone does not apply to Apple, the battery is quite good. So, if I had taken my iMac to the dealer with no sign of problem that apple would say, it does not apply to the video card replacement program.

Is it possible to convince Apple to take care of my video card problem? For the moment, I agreed to pay for the fix, I need my iMac, but I will continue to find the solution of Apple (refund or half the cost).

Y at - it advice in this regard, how can I convince Apple changing its position?

You do not discuss Apple on these forums, we are all users like you. Apple does not read or participate in these forums. If you have a problem with your iMac, bring it to a Apple Store or call AppleCare or Service customer and plead your case.

Good luck.

Tags: Mac

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