Import of missing text in InDesign - italic

I use mac and tried to Indesign CS 5.5 and CC 2015. The italics doesn't get imported ID and I can't understand why.
I tried to import docx, rtf, doc. I tried to change the font, before importing, but without success.

Anyone know what can be the problem?

Thank you for your comments!

The import options must be correct. It seems that it worked now when I asked the client to change the font of the entire document. (It did not work when I tried earlier).

Tags: InDesign

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