Impossible to decode and import the wav/mp3 file selected"error in Captivate 4

Good afternoon.

I exported and modified a Captivate presentation audio in Soundbooth. After editing, I save the file as a. WAV. When I import the file to the slide, I receive the error message listed above.

I followed the other discussions in the forum and performed the following:

XP Pro (32 bit - SP3)

E-Learning Suite

Captivate 4

Soundbooth CS4

  • Downloaded and installed new NSAudio.dll
  • NSAudio.dll successfully registered
  • Ran successfully the restoreCP4regentries.bat and the restoreRegPermCP4.bat
  • Restarted the computer
  • Ran the program as long as administrator (even if he asked me to re - register the product - a little strange)

I always get the error when I try to import WAV files. If I convert the files to MP3 format, they can be imported. At the moment I prefer not to import them in MP3 format.

WAV format is uncompressed, 44, 32 floating little (I also tried other bits).

I lost a whole afternoon of productivity to this.

Any thoughts on how to solve this problem? It seems that I followed all the recommendations I've seen so far.

Hello

Captivate seems a bit picky about WAV format. You might have to adjust a few settings with the WAV output. You could start by trying the following and see if it is resolved.

Start with a backup copy of the audio clip

Open base Windows Sound Recorder

Open the WAV file with questions in sound recorder

Click file > save as

Click the change... button - make no changes, and click OK (this should change it to PCM format)

Try to import the WAV file after that and see what happens.

Personally, I would use the MP3 myself. Not sure why you are against it. After all, this is what will end up in your compiled result.

See you soon... Rick

Useful and practical links

Captivate wish form/Bug report form

Certified Adobe Captivate training

SorcerStone blog

Captivate eBooks

Tags: Adobe Captivate

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