Impossible to install/activate Acrobat 9 Standard

I am upgrading a laptop for a user, and they had Adobe Acrobat 9 Standard on the former.  (Windows 7 64-bit on two laptops)  I could copy the number of series/key and disable the product on the old laptop.  I then tried to install on the new laptop and when I enter the serial number, it says "Invalid serial number."  I checked that it is 24 digits, with and without hyphen, ran the Adobe cleaner, and waited a day before trying again.  I also returned and tried to activate again on the old laptop and it gives me the same message that the serial number is not valid.  I don't understand why it will not transfer the serial number for the new laptop or even why it will not re - activate on the former.

I'm unable to use the chat option because it is not available / work.  Shows only in the text and not a link to start a chat session.  There is no telephone support or email for Acrobat either, so I'm out of options...  Any help would be appreciated!

I tried to use the serial number is an encrypted number OEM.  This is why I was unable to use it.

Tags: Acrobat

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