InDesign fails to account Active Directory launch, Mac 10.11.

The user is not able to launch Adobe Illustrator, the question may also have an impact on Illustrator and Photoshop, but with different symptoms.

The user has an Active Directory account in a Windows environment. Profile of user is hosted on a windows server via and AFP connection and uses a remote profile.

InDesign is licensed per seat compared to the creative clouds for educators.

Following the purchase of a new Mac Pro with 10,11 El Capitan, the user attempted to open a session, but could not. We are currently updating our AFP client, so we moved the user to the SMB for now.

The user can now access their account, but InDesign just bounces in the dock, before finally delay.

The user logged out and tried to connect to an older machine running 10.10, but the behavior still exists.

When I connect with a local account on the new machine, InDesign works very well, so I guess something is specific to the users profile. Other Active Directory users don't seem to have the same problem on similar machines.

For the specific user, I deleted all the related files Adobe that I could find the following paths, but without success:

~/Library/Caches /

~/Library/application support

~/Library/prefernces

So I am at a loss. Outside all kill them the user profile and start over, what can I do to solve this problem.

Workaround for me was to spend all our 10.11.x Macs AFP and roaming profiles to SMEs and locally stored profiles. I also recommend people put according to their local office as much as possible, rather than files on network shares. It seems absolutely necessary to work when people are packing Illustrator files.

There is a document published on the Adobe website that specifically said that they do not support don't register on a network share, so I guess this also means no network accounts.

Tags: InDesign

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