Inspiron 5748 - new battery, do not charge, new adapter not recognised...jack/socket or Win10 problem?

Battery does not charge in my Inspiron 5748 - Intel [email protected] / 8 GB RAM / 1 TB drive / two years. I replaced the charger and the battery but the problem persists. I've seen on other mobile messages and wonder if this could be a problem with the connector/plug (between the adapter and laptop), and if I could replace that? In addition, the problem seems to have started when we went from Win8.1 to Win10; would that be a problem?

It is a hardware issue that will not be solved by a BIOS update.

If the system is under warranty, call Dell for the repair or replacement of the adapter / power to the system.

If it is out of warranty,

1. try a new adapter Dell OEM.  It can solve the problem.

2. in the case, replace the DC Jack:

www.Parts-People.com/index.php

3. If that does not resolve the problem, it is the motherboard that is defective and must be replaced.

Tags: Dell Laptop

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