Installation Failed - could not retrieve the files. Press Retry to download again or contact customer support (EX20)

New to CC

I tried to install several times and even rebooted and tried again before running any other thing, all to nothing done.

I have a local administrator on this laptop computer company account, and everything has installed very well so far.

Any ideas?

Dear Rob

Please try to download ExMan this link instead of by CC Desktop App: http://www.adobe.com/exchange/em_download/index.html

Let us know if it helps? If this isn't the case, please try in safe mode. It could just be a software anti-virus do not recognize our named installs files and their blocking.

Tags: Creative Suites

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