Installation of Photoshop CS4 Extended upgrade on my Mac Pro. query

Hi all hope you can help me. I bought ps cs4 extended upgrade for my Mac. Try to install the program istall check my system profile then asks me the serial number of the product. all well up to this point, then on the next page, it tells me it cannot find an existing product to upgrade and asks me to insert the serial number of the eligible product. I have the full version of the standard cs3 on my Mac so I insert the number. OK so far. on the same page it asks me to choose my product qualifying showing cs3 extended in the box. However when I try to insert the standard cs3 I find there is nothing to change this option only one.  On the adobe website, it clearly shows that I should be able to update to the standard version, expanded. Can someone dvise me. I bought the upgrade of Apple and it is the international version.

It could be you have been sent or given the wrong upgrade package.

Tags: Photoshop

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