Issue of Dell Latitude E5440 of fingerprints with Windows 10

I can't use the fingerprint with the Dell Data Protection | Security tools after I've upgraded to Windows 10. With Windows 8.1 driver but Windows Hello works very well. But Windows 10 always tried to upgrade the driver that the new version makes my fingerprint will not work anywhere.

Please solve this problem as soon as POSSIBLE

Hi @Mhd30 and @assinfo.

The drivers are yet to be released for windows 10 for the fingerprint reader working.

So as an alternative, you can try the following steps and notify the result,

* Uninstall the drivers of existing Fingerprint from Control Panel and all relevant applications. Go to Device Manager and uninstall the existing drivers for fingerprint (select the Option remove Drivers), and then search FOR the hardware changes. Uninstall the drivers again if the drivers settle. Restart the system and check using Windows Hello.

or

*

Install the Windows drivers 8.1 on Windows 10 in Compatibility Mode.

Reference: http://windows.microsoft.com/en-GB/windows-8/older-programs-compatible-version-windows

Uninstall the existing drivers of Fingerprint of the system. Restart and install the drivers for the respective systems below in Windows Compatibility Mode (if the option is available) 10.

I hope this helps. If there are any other questions email us.

Kind regards

Tags: Dell Laptop

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