Issues of navigation of gel - Captivate 6

Hello

I have a unique situation that goes with a simulation project where I jump on a blade of some who has sub navigation and when the user clicks on the subject under the project freezes from anywhere from 7 to 12 seconds. Once the next page poster there are three buttons, they can click to jump to a section. When they click on a button, the system freezes again but then does not progress. And then he makes the defective buttons. This same project will be randomnly display icon of black loading in the middle of the project as well and never disappear. You can still use the CBT but the bearings are disabled. Finally when the problem occurred, she also randomnly will play no audio that was imported to the slide.

Plug

  • Version - Captivate 6.0.1.240, were informed by Adobe that I can't apply the patch I have a perpetual license. But tried 7 so I think that I think that it is not associated with patch.
  • Project publish size - 30 mbs
  • Audio - Yes, on 80 slides
  • Amount of slide - 280 - I know, it is a large file, the majority of it consists of 10-15 page software simulations for about 20 different topics. Other pages of 50 would be "designed" pages that contain images, text, animated buttons, navigation buttons, and others. I have a 218 page project which has pretty much the same exact features
  • LMS - SABA - the issue occurs when the edition of our LMS or just published to a Web server

Troubleshooting so far

  • I thought it may be related to distance, that the project was to 'jump', so I moved the problem closer to the slide menu section and that did not help.
  • I had the menu go to a different page thought that was the issue. Without success
  • Published in Captivate 7 demo. Without success
  • Colleague has published. Without success

Try

Splitting files in 3 separate pieces

I use the feature legend Hint on a lot of the buttons. I wonder if I used too much of?

Project uses the interaction of training glossary - will try remove who and what makes it a link

Select the Table of contents Captivate and remove my custom navigation


Support Image

Issue.JPG

This loading with the gray overaly image NEVER disappears. Some of the buttons will work randomnly work with this image like this. For example, I could click on Main Menu and blow it, but other times I could click on it and it does nothing.

Help! I apologize about the "random" at all, I know it's figruing it that much harder. I will update this post with progress on other issues, I still have to try as well.

This project has already passed the deadline and I really don't want to have to recreate it.

Matt

Alexis, you're the best.

I thank very you much for troubleshooting offline that you and Adobe have been made. As a result, we have had success.

Community, as unique as I thought it was, so was the resolution.

Adobe had me deselect both options in the preferences and my record is now fluid and all the "quirks" disappeared.

I had to select Edit-> preferences-> access to the Quiz section-> select settings...

Deselect 'Conscious branch' and 'display the progress '.

I re-publiished the file after the deselection of these two options and have no problem.

Thank you once again

Matt

Tags: Adobe Captivate

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