Licensing error

Hello I have just signed up for Creative cloud on a monthly account and have downloaded Lightroom and Photoshop. However, neither opens for me. Both give an error message 213:19. I restarted the computer, but the error remains. On the Office window cloud creative Photoshop program ready to open shows, but Lightroom shows that I'm only able to open a free trial version.

I'm not very happy with it and feel just a little torn. Please explain how this can be sorted.

Peter

using programs uninstall uninstall lr, ps and your desktop cc application.

clean through the use of the Adobe Creative Cloud cleaning tool to solve installation problems

Click with the right button on the desktop cc application setup, and then click "Run as Administrator".

Tags: Adobe

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