Lightroom upgrade problems

Similar Questions

• Why do I always Lightroom upgrade problems?

  I am in England and I have logged on to the site of the United Kingdom.

  I am told that I can update to Lightroom for £57,64

  When I go to the Fund, I am sent to the American site where fees are $76, but he won't let me not continue running because he says that my account is not registered for this country.

  Why can I not order in England?

  I had this problem last time I tried to upgarde and I can't believe that you have not yet fixed!

  Help, please

  You should contact the Support from Adobe directly if you have a problem with a purchase (it is a user to user forum).

  Here are some links to help get in touch:

  http://www.Adobe.com/support/chat/ivrchat.html

  http://www.Adobe.com/support/download-install/supportinfo/

• I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try

  I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try again. If the problem persists, contact customer service. The number I entered is correct - I checked against the original package and on the products of my adobe account page, and I get the error message even if I try to enter the serial number of the version of lightroom 3 I had before. I am at a loss to understand what I can do: I paid for this product, but I can't install it. The only thing I can think is that the lightroom 4A was purchased from an old computer, but it has migrated successfully to my current imac, as surely, it should work.

  Problem is resolved now - it's due to my misunderstanding of what was required, and enter the serial number of the previous version (as an upgrade) instead of the serial number of the version I had to buy). My apologies for my mistake and thank you for your time.

• I just downloaded the lightroom upgrade 6, no cc. The HDR and Pano tabs are grayed out

  I just downloaded the lightroom upgrade 6, no cc. The HDR and Pano tabs are grayed out

  I need to apoligize to you and Mr. Anderson to help me work on it, but with this problem.

  I realized that I was working with Smart previews only instead of original images.

  Actually the HDR tab is not grayed out when I select the same images with the Original.

  Sorry for the inconvenience caused and thank you for the prompt attention you have given me

• I bought lightroom upgrade 6 Adobe and they sent me an update of lightroom 5 why?

  
  Anyone from another havging this problem, I call in the adobe sales and they take my money for a 5 to 6 lightroom upgrade and they send me an update of lightroom 5.

  What kind of joke they get here?

  Please accept our apologies for the inconvenience caused.  I see a new order for Lightroom 6 was treated and the wrong order will be refunded.

  Kind regards

  Bev

• the lightroom upgrade

  Hi guys, I am trying to upgrade my lightroom (currently working in 3 & wanting to buy the upgrade for 6) but it does not allow me to proceed to checkout.

  I log in with my user name adobe + password, then a pop window keeps coming up: I'm on the Australian site & to connect to the United States?

  But when entering my address e-mail to the United States it says I already have an account under this user name - which is correct.

  It keeps taking me around in circles, but does not allow me to buy?

  I look forward to hearing from anyone who can shed some light on this for me.  Thank you very much!

  Which page you are trying to buy? Sometimes searched for something like 'Buy Lightroom Upgrade' ends up taking you in a store outside the United States. Don't know why, but it's a real disappointment. you would think it would be easier to get Adobe to take your money. In any case, have you tried this page? Software & Services. Click on the link 'Buy' to the right of the name of the program and icon (do not click on the name of a hyperlink as this will take you to another page). You will get a drop-down list in which you can select full version or upgrade, the language, etc.. BTW, update option requires that you make a selection in another menu dropdown indicating what version you have.

  If it's already where you are and she always rejects your email address, you are sure that you are on a login page and not create an account page? Provide a screenshot if possible of the error you receive.

• Lightroom import problems

  Hi guys!

  Been having bad last week, or so, with importing photos into Lightroom. I have a LOT of pictures, about 10.5 thousand, and try to import in Lightroom are problems of variables. The two big questions are this:

  1. I store all my photos into folders to organize them. When downloading, all records imported photos are not just duplicated, but the photos in the files are duplicated twice. Any ideas there?

  2. I name all my files that I save the photos in order to keep track of them. When a file starts uploading in Lightroom, it removes the name of the folder, which is a huge problem.

  Another minor point, sometimes import gets stuck, but I tell myself it's just because of the amount of pictures that I'm importing, restarting fixes everything.

  Any help would be greatly appreciated!

  1. you probably import using the copy option while you should use the option Add

  2. you, the user, have complete control over the name of the records used

  Please see Lightroom 5: import your Images - YouTube

• the lightroom upgrade 6 autonomous to the latest version

  Can someone helo me about the lightroom upgrade 6 autonomous to the latest version?

  Thank you

  G

  Hi G,

  Please update to Lightroom from following link: keeping up-to-date for Lightroom

  Kind regards

  Tanuj

• I recently downloaded the Lightroom upgrade but the old version remains the default Lightroom Application on my laptop and I can only access the new version through the Adobe icon at the top of ch. How can I get the new version of "AMPERAGE".

  I recently downloaded the Lightroom upgrade but the old version remains the default Lightroom Application on my laptop and I can only access the new version through the Adobe icon at the top of the screen. How can I get the new version of 'replace' the old?

  Try to uninstall the old version - it is not necessary.  An upgrade is a product independent and fully functional.

• I'm getting a 1935 error when I install the lightroom upgrade 5 on my PC running Windows 8

  I'm getting a 1935 error when I install the lightroom upgrade 5 on my PC running Windows 8

  Hi standicker ,

  Please follow the steps mentioned in the KB: http://helpx.adobe.com/creative-suite/kb/error-1935-assembly-component-microsoft.html and let me know if it worked.

  Kind regards

  Romit Sinha

• License problem after the Photoshop and Lightroom upgrade to the latest version of 2016.

  Hello

  I can't using photoshop and lightroom, because both were languages like trial 30 days.

  but ADOBE has always supported my money every month to join the package for photographers (~ 10 Euro/month)

  Since 2014.

  Problems proved that since I upgraded to Adobe software AC 32 days ago in new versions!

  What should I do now, team Adobe?

  I want to have access to Photoshop and Lightroom, because I pay a price for participation in this package

  or I'll ask Adobe to return my money!

  Kind regards

  Adam Komar

  0048 500 49 75 20

  Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

• Try to upgrade a PES 10 catalog Lightroom CC - problem: conversion file path problem [was: upgrade Photoshop elements catalog]

  Update 20150707:

  So I think I found the reason for the problem:

  About 60% of my files in my catalog of PES 11 are converted (or probably better: "sent") to Lightroom with a double slash "/ /" in the path of the file.

  This looks like: D:/photos/ /Keep, albums, 2002, 200212 < the rest of the way is OK >...

  Lightroom complains that it cannot find the file on the disk, probably because of the double slash.

  With more than 4,000 theses error Lightroom core dumps with a buffer overflow, probably due to the large number of error messages. Cup of the catalogue of PES 11 decline little by little I managed to identify the cause.

  The problem is that my PES 11 catalog is repaired, optimized and PES 11 think that the file is in the correct location and can open and edit it.

  So what do I do to make the two programs to understand each other with their file name conventions? ... or how to get rid of the second crime "/"?

  Thank you

  Thomas

  ---

  Good afternoon

  I'm trying to upgrade a PES 10 catalog Lightroom (Lightroom details below) CC - both on Windows 8.1 (details below as well)

  There are about 30,000 photos in the catalogue of PES 10. Import runs for awhile then LR CC shows a short message that it could not import all of the photos and then it is intercepted by a Windows operating system message that indicates «Lightroom has stopped working...» »

  He has imported about 3,500 photos and converted all the photos of Collections, but also in the tree of the key.

  I tried the following:

  (in PES 11)

  • optimized and repaired the catalog
  • removed all files types that LR does not support
  • removed all media offline

  (in LR cc)

  • Tried running in different compatibility modes
  • Tried running in administrator mode
  • Temporarily disabled any antivirus software

  I run LR CC successfully with a new catalog and it behaved very well through all operations. TI ROM dumps on the conversion of this catalogue. Importing photos from the catalogue above works fine hierarchy; just that it loses the key word and obviously knows no collections.

  Is there any log file indicating the element involved the conversion?

  I have to say that I love LR after a period of three weeks of the trial, but I'm not really ready to let go hold on 90% of my data meta at this stage.

  Best

  Thomas

  System Info for LR and PSE

  ---

  Version of Lightroom: CC 2015.0.1 [1018573]

  License: Trial

  Operating system: Windows 8.1 Business Edition

  Version: 6.3 [9600]

  Application architecture: x 64

  System architecture: x 64

  Number of logical CPUs: 4

  Processor speed: 3.1 GHz

  Built-in memory: 16199,9 MB

  Real memory for Lightroom: 16199,9 MB

  Real memory used by Lightroom: 364.6 MB (2.2%)

  Virtual memory used by Lightroom: 314,3 MB

  Memory cache size: 185.7 MB

  Maximum thread count used by Camera Raw: 4

  Camera Raw SIMD optimization: SSE2, AVX, AVX2

  System DPI setting: 96 DPI

  Composition of the Bureau enabled: Yes

  Exhibition: 1) 1920 x 1200, 2) 1920 x 1200

  Entry types: Multitouch: no, built-in touch: No, built-in pen: no, touch external: No, external pen: no keyboard: No.

  Graphic processor News:

  Check the supported OpenGL: failed

  Vendor: Intel

  Version: 3.3.0 - Build 10.18.10.3345

  Renderer: Intel(r) HD Graphics 4600

  LanguageVersion: 3.30 - Build 10.18.10.3345

  The application folder: C:\Program Files\Adobe\Adobe Lightroom

  Library path: C:\Users\behreth\Pictures\Lightroom\Lightroom Catalog.lrcat

  Settings folder: C:\Users\behreth\AppData\Roaming\Adobe\Lightroom

  Plugins installed:

  (1) Behance

  (2) substantive canon Plugin

  (3) Facebook

  (4) Flickr

  (5) attachment Plugin Leica

  (6) home Plugin Nikon

  Config.LUA flags: None

  Update Kit: Adobe Camera Raw to Lightroom 6.0 9.0 (build 1014445)

  Update Toolkit: book Module 6.0 (build 1014445)

  Update Kit: develop Module 6.0 (build 1014445)

  Toolbox update: Import Module 6.0 (build 1014445)

  Updated Toolkit: library Module 6.0 (build 1014445)

  Update Kit: Card Module 6.0 (build 1014445)

  Update Toolkit: monitor Module 6.0 (build 1014445)

  Update Toolkit: print Module 6.0 (build 1014445)

  Update Toolkit: Slideshow Module 6.0 (build 1014445)

  Toolbox update: Module Web 6.0 (build 1014445)

  Update Kit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

  Update Kit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

  Update Kit: com.adobe.ag.Headlights 6.0 (build 1014445)

  Update Kit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

  Update Kit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

  Update Kit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.curculio 6.0 (build 1014445)

  Update Kit: com.adobe.ag.discburning 6.0 (build 1014445)

  Update Kit: com.adobe.ag.email 6.0 (build 1014445)

  Update Kit: com.adobe.ag.export 6.0 (build 1014445)

  Update Kit: com.adobe.ag.ftpclient 6.0 (build 1014445)

  Update Kit: com.adobe.ag.help 6.0 (build 1014445)

  Update Kit: com.adobe.ag.iac 6.0 (build 1014445)

  Update Kit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

  Update Kit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

  Update Kit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.sdk 6.0 (build 1014445)

  Update Kit: com.adobe.ag.sec 6.0 (build 1014445)

  Update Kit: com.adobe.ag.socket 6.0 (build 1014445)

  Update Kit: com.adobe.ag.store_provider 6.0 (build 1014445)

  Update Kit: com.adobe.ag.substrate 6.0 (build 1014445)

  Update Kit: com.adobe.ag.ui 6.0 (build 1014445)

  Update Kit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

  Update Kit: com.adobe.ag.xml 6.0 (build 1014445)

  Update Kit: com.adobe.wichitafoundation 6.0 (build 1014445)

  Map #1: Vendor: 8086

  Feature: 412

  Subsystem: 204a 8086

  Review: 6

  Video memory: 96

  Map #2: Seller: 1414

  Device: 8 c

  Subsystem: 0

  Revision: 0

  Video memory: 0

  AudioDeviceIOBlockSize: 1024

  AudioDeviceName: Speakers (Realtek High Definition Audio)

  AudioDeviceNumberOfChannels: 2

  AudioDeviceSampleRate: 44100

  Build: not initialized

  Direct2DEnabled: false

  GPUDevice: not available

  OGLEnabled: true

  ---

  10.0.0.0 elements Organizer

  Basic version: 10.0 (20110914.m.17521)

  Language version: 10.0 (20110914.m.17521)

  Current catalog:

  Catalog name: fitt_master_backup

  Catalog location: C:\data\pse11_catalog\fitt_master_backup\

  Size of the catalog: 135, 8 MB

  Catalog Cache size: 1, 1 GB

  System:

  Name of the operating system: 2000

  Operating system Version: 6.2

  System architecture: Intel CPU Family: 6, model: 12 Stepping: 3 with MMX, SSE whole, SSE FP

  Built-in memory: 15, 8GB

  Free memory: 4, 9 GB

  I found the reason, but there is no solution...

  Comments:

  The double slash ' \ ' in the path appears to be introduced with the upgrade to PSE10. I can't say how it happened, but there were about 27,000 files connected by an access path "D:\pictures\\album\portrait\image_1.jpg".

  Fortunately, I worked with this database, as in fact all files could be catalogued, modified, opened with the editor. I checked from time to time for "Missing files" and none has been identified. After I discovered the problem during the conversion of catalogue Lr, I checked the display "File Location" and none of the files with the double slash are recognized as part of the catalog. I could import into the catalog of the "location of the folder" producing duplicates:

  'D:\pictures\\album\portrait\image_1.jpg '.

  'D:\pictures\album\portrait\image_1.jpg '.

  live happily next to each other.

  I could "move" the wrong file in the thumbnail view in its original, which corrects the incorrect path. But as my collection is well distributed on a large directory structure and there is no way to sort way "thumbnail" it would be a never-ending task.

  Here are the steps I took to fix the problem. It was not as simple as it sounds by

  now and took a lot of trial and error for weeks.

  1. I made a backup of the catalog PSE10 ("File-> backup catalog..") hard disk
  2. I have 'removed' photos from their original location, so that they could not be found (as I had a distinct data reader, I just removed the drive letter in the Windows Disk Management Console)
  3. I restored the backup PSE10 ("File-> Restore Catalog... "), choose 'new place' and placed in the root of a different drive. If you do not have a spare laptop drive, you can use the "subst q: ; I had hoped to keep the structure of the root, it is easier for the PSE10 to reconnect files later, but I can't confirm that it makes a difference.
  4. After restoring PSE10 complained (thankfully!) could not find any files (27,000) with double '-', so, unlike the situation at the beginning, I could now chose "file-> reconnect-> all missing files. He tried to find the files, but he could not find them in the area returned after searching for 5 minutes for the first file. Then I reconnected a file manually and restarted the process and after 1 h PSE10 had reconnected all files without any problems, and the images appeared as well in the 'file location' display.
  5. As I wanted my files in their original location, I "return" the files in their original location by moving them in the 'File location' view, which took another 3 hours.
  6. As I was not very confident with the whole process ensuring all files have actually been part of this process, I closed 10 PSE and "reinstalled" my original tree together file pictures of the "retired" location (step 2) after you delete the files moved PSE10.
  7. I grew up PSE10 and checked for missing files, everything was still connected.
  8. Finally I re-imported the tree of the original files 'reinstalled' together again to see if something is missed, but all files have been correctly identified as duplicates. The final step was to validate "File Location" view, where are the files appears in the tree structure tight.

  Then, I did what I wanted finally to update the catalogue of PSE10 to LR6 and it worked without any problems take images and metadata across.

  Fact.

  A plea to Adobe...

  I think it would be a great idea to publish catalogues different proprietary formats (PES / LR). This

  cannot be that difficult because you must have appropriate documentation. In this case the problem could be

  solved with double '-' setting programmatically. If you think that your customers entrust their digital

  assets on your cloud, some "opening" your end would be just one...

• I am owner of Lightroom, and I can't find where to download my upgrade to the latest version.  I've never had a problem downloading from the previos to Lightroom upgrades.  Why now?  Help please.

  I am the owner entirely my version of Lightroom on my computer and never had a problem downloading of updates so far.  I can't understand how to download this latest update.  Help, please!  Thank you.

  The latest version of Lightroom is an upgrade rather than an update. And that means that the upgrade must be purchased. The easy to follow the link will direct you to the creative cloud version. If this isn't what you want, then you must go to the following website: products

  Scroll down to the bottom of the page and locate the link for Lightroom.

  Click on the button buy.

  Choose 'upgrade '.

  Indicate which version you are upgrading.

  The price jumps to $79.

  Proceed to purchase and download.

• Download Lightroom 6 upgrade problem

  I bought the upgrade of LR 6 August 22, but when I tried to download it I was informed that it is still being processed and can last up to 24 hours. He is now 48 hours and I can't download it yet. Any suggestions?

  you are allowed a trial of 30 days (free) which must cover more treatment duration of payment.

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC | XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7
  • Photoshop Elements: 10, 11, 12, 13. 9,8,7
  • Lightroom: 6| 5.7.1| 5 | 4 | 3 | 2.7 (win),2.7 (mac)
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  window using the Lightroom 3 link to see these "important Instructions".

• Upgrade version of Lightroom 6 problem. 64-bit on a 32-bit computer

  Hey Adobe. I just bought the downloadable version of Lightroom 6. Upgrade version. Now that I should install the update, I can't because I don't have a 64-bit computer. There was no information that he was only the 64-bit version available. So what happens now? Money back guarantee or can I download the 32-bit version of you? Best regards Anders.

  you need 64-bit, system requirements

  Return, cancel or change an Adobe order