Mac 5.5 Design Premium, license problem
Current problem:
My Adobe product does not open and this is after he asked the serial nummber whenever I try to open a product of Adobe creative suite 5.5 I paid for twice this month, hoping it was a corrupt serial number. I suspect now the files cached which are courupting my contact details.
Please help me, I feel so desperate. I uninstalled with App Zapper too hoping that would solve the problem.
I have to go to work in another office, I'm already a day behind on our weekly magazine and have been struggling with this problem for about 9hours now.
Send me an email to [email protected] I want to talk with the license Adobe New Zealand Department or the Austrailian one.
I really need to solve this problem as soon as possible, thank you!
The root of the problem:
Dear Adobe,
January 11, 2012 I regularly update my billing information as the business credit card has been replaced. I went on your website to edit Billing Online. Your site came up with an error and says I have to contact the customer service. So I rang upward, waited in expectation of the subject 28minutes. Then, they changed my account details manually. I thought that the problem had been resolved so I can re - enter the number of series renewed and now it says I have a problem with the license. I can't do any work. So I remember another hold nearly half an hour on. After that, we try to remove the cached file. He tells me to uninstall the software, then reinstall it and then we become disconnected and it is not remembered. So I'll finish before you uninstall and reinstall the software only to get the same problem.
So I call back another 30 minutes of waiting. Then talk to someone else, they want to uninstall me and reinstall again so that takes another 45 minutes and, of course, he still has the same problem of license, even though I told him that it was exactly the same share for be admin this time.
So now, I talk to my boss, allows in-despair that we just buy another copy and new serial number, new download link. But wait another error on the site not to let me do it myself, I have to call the customer service. I speak to Maxx and after waiting for nearly half an hour and just as we confirm what we have unplugged, I get calls once again.
I now wait about 20 minutes, then another 18 minutes to hold when I get transferred to the specialist subscriptions. They can cancel my account, but they can't buy another for me because they have the wrong IP address and so it will fail. So now I have no software, and we run a weekly magazine, so we will print every week and I'm already a day behind and it is now 15:30 and I've been on the phone for so long, so that no one else could use it. It should have been easy, your website should work for everybody even people in New Zealand, you should have a better service of appeal and I should have give my details over and over again. No one understood my kiwi accent and I had to spell all alpha beta so painful ect. I also hate your call waiting music I listened for more than 3 hours or something. I had to beat angry emotion because you can only cry on your birthday at work.
So I expect a refund for subscription and a letter of apology, but I also want you to improve your service because it is so terrible. I hope that no one else will never support your appeal, waiting times or hold music for more than 3 hours in a single day and trying to give coordinates to people who do not understand.
This has upset my work day and my week is going to be really screwed now.
If this new download software does not work, I think I have to go to work on another computer. It is a huge concern.
Angry,.
Greta Gotlieb
Hello Pro design tools,
Thank you for your feedback! Support finally corrected it for me.
Adobe has a technical error in which New Zealanders sometimes cannot check the Software Design Suite Premium 5.5 on subscription (and possibly other products).
THE SOLUTION: YOU JUST RESET THE ZONE TO AMERICA! (so simple but so stupid)
That they forced me to do first:
Log in as an administrator, close all Applications.
Delete put cache files in my HD--> Library--> Application Support---> Adobe--> Adobe PCD--> then delete cache.db - clear Trash
(Run a disk utility checks on HD don't know if this is necessary)
Make sure the software Adobe has "Read and write" permissions on Admin and account users.
Change the time zone to America and block it.
Restart the computer
Check the time zone is always America
Access with serial number software.
It should work now!
Reset the time zone in New Zealand
Software testing opens
YAY, I lost only 3 days of my life on a silly mistake
They said that they are working on a software fix, I said it's better to be a free upgrade. I can't believe I lost sleep on it.
Tags: Adobe Licensing
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