Mailing list subscription page/double opt-in system problems

So forgive me if I'm missing something, but as far as I know the with double-optin subscription process (as opposed to dominant double optin) currently looks like this:

  1. user enters the name + email + captcha
  2. the user receives the system message that the confirmation was successful
  3. the user receives the confirmation email (double optin)
  4. user clicks on check the link goes to the page to confirm the subscription
  5. the user receives the same message from system in step 2 that their confirmation was successful

The main problem with the above is that nowhere in the above process are redirected users to check their email for a verification email, so they are quite often the whole double optin. Then, this forces users of BC to overried double optin or request in bulk optin to their users.

So my question is: are there at - it a way or any script to customize step 2 system message if it tells users to check their email for the verification/optin email? Otherwise, the process is inherently flawed as users believe that they have been subscribed to the mailing list.

Here's what I did. That's assuming you want to keep the process of Double Opt - In:

(1) create a new landing page saying new subscribers to wait for an email asking them to confirm their registration. Site manager > Pages > Add Page > http://exampledomain.com/pleaseconfirm.html

2) go to your subscription forms and add & PageID = / pleaseconfirm.html at the end of the string that begins with

example:

becomes

Now, the user experience will be the following:

(1) they will go to your new landing page after completing the initial application form. Your new landing page should inform them that they will receive an e-mail requesting confirmation of the subscription.

(2) the user receives the confirmation request email. PLEASE NOTE: The email they receive is that you create as the answering machine for this specific mailing list (E-Mail Marketing > lists > your list > Autoresponder tab) and NOT the Double Opt-In Email, listed in the Site Manager > email system. This is what is sent when you click the button "Email request Double Opt - In" subscription in the customer info tab in the CRM. This can be confusing.

(3) when the user clicks on the link in the confirmation request email they will be directed to the system Pages > Email Marketing > request for Confirmation of subscription.

(4) when the user clicks the button confirm in the subscription Confirmation request page, they will be directed to the system Pages > Email Marketing > confirmed subscription.

If you do not create custom landing page, in accordance with the foregoing, the user will be directed to the system Pages > Email Marketing > subscription confirmed in TWO steps 1 and 4. That's what led to confusion, source of inspiration, the original question of this thread.

At least this is how it works for me.

Tags: Business Catalyst

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