malware was inadvertently installed shortcuts missing.

My wife was using the computer the other day and seems to inadvertently installed some malicious software.  I scanned with various products and found GenFakeAlert and GenFakeDefender.  The problems that I have observed:

1. the computer seems to start normally but the screen is all blue with no shortcuts.

2 button of the mouse on the doe background does not work at the time.

3. all the shortcuts in the start menu are missing.  Program of real links seem to work.

I tried a few other things without success.  Any suggestions?

More details: Dell 8400, Windows NT, SP3.  Everything that you need?

Shortcuts are hidden? If you click with the right button on the start menu and click it left explore all users. It should bring up your Start menu in a folder of ideas.  The Tools folder click view options. Make sure the button is to show hidden files. Browse folders and see if they are hidden. If they are, you can go on their display. Here is a page or a way to display the items after a virus struck.

Tags: Windows

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