+ Missed calls in groups of positions of
Hello
We see bad behavior, when a fighter Group received a call. All calls appears as a missed calls even they are answered by any member of the group. This behavior is the same for the broadcast, circulars or top-Down algorithm in hunt group.
Our call manager is the 7.1.3 version. Does anyone know how we can´t to change this?
Thanks in advance.
Daniel Espi
Hi Daniel,.
I don't apply to groups of positions, but there is a setting to disable logging of the calls on party lines that could be interesting to watch, it was introduced in 7.1 (2)
Concerning
Paul
Tags: Cisco Support
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I have a problem with that I hope someone can help me. We have an Executive Assistant who responds to calls for extension 1111. If it is unable to meet the line (whether or not she is using his phone), 5 other people should have the opportunity to respond. If no one answers, he should go to the voicemail of 1111 after 15 seconds. We would prefer not to use a grouping of positions. We can't put all these primary lines in the same pickup group call because she should not receive notification when the other five lines ring. I want essentially is a pickup group call one-way or something equivalent. Here's a sight which I think should work, but does not work...
1 create a pickup group call called ExecCPG and set it for audible and Visual notification after 6 seconds
2. Add ExecCPG 1111
3. create a second "dummy" with DN 1112 line and add it to ExecCPG
4. Add 5 other phones in the building as Line2 1112
Now, I guess when 1111 is called and is not answered, there will be an alert on the other 5 phones and they would be able to respond to the line. Calls to 1111 which are addressed in the first six seconds will not generate an alert on all other phones.
The problem is this sight does not work. If I go to one of the secondary phones leaving Line2 1112 to Line1 Call Pickup group works as expected. When 1112 is on Line2 it does not all alerts Call Pickup group.
We run CUCM 9.1.1.20000 - 5. All phones are model 8941 running SCCP8941_8945.9 - 3-2-11.
Any help would be appreciated.
Thank you
Scott
Hi Scott,.
The problem here is that Notification of collection is available on the
Main line of the unit as shown in this clip;
Call Pickup notification.
To configure if the notification will be audio or Visual, or both, use the settings in the section call Pickup Group Call Pickup Group Configuration window Notification settings. Notification is sent only to the first line of a device.
I probably just add 1111 on the phone of the administrator and assign the FNA 1112 with the
FNA timer on 1111 to 6 seconds. Then configure the DN 1112 on 5 other phones and the FNA
timer to 9 seconds with the FNA to go to your voicemail. In this case call pick-up is not
probably the 'better' bet
See you soon!
Rob
"When it comes to luck make you your own.
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