My computer keeps losing my printer. Why? How can I solve this problem?

After that I got a computer Checkup, my computer lost my wireless printer (it says offline).  I called the place did the health check and they suggested that I

try to reinstall the printer.  I tried uninstalling and reinstalling with the CD, but done with offline, pending removal.  Someone in the company who did the health check is out and reinstalled the printer.  He looked a bit different on my devices and the former was always there (offline, pending withdrawal), but it worked.  Now, a few weeks later, the most recent entry in my devices is gone!

I can't keep having someone come all the weeks to reinstall this printer.

Can someone talk to me through what to do?  I'm not very computer savy, but I can follow directions.

I got my answer in a local store: downloaded the updated drivers to reinstall the printer.

Thank you for your imput if.

Tags: Windows

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