my printer has stopped printing. The issuance of documents in Quebec and he says the first line is printing, but it is not.

my printer has stopped printing.  The issuance of documents in Quebec and he says the first line is printing, but it is not.

Hello

1. what version of Windows is installed on the computer?

2. What is the brand and model of the printer?

I suggest you to follow these steps and check if that helps:

Method 1:
Try to run the printer Troubleshooter and check that if it helps, here is the link:
http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

Method 2:
Try to run the below fixit and check if this may help:
http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

It will be useful.

Tags: Windows

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