My video disappears when I drag in the timeline...

When I drag a video clip in the timeline, only audio is displayed.  I washed through and playing audio and video does not, so it is not hidden somewhere among the clips that I've done.  The video plays fine in Quicktime and in the Source monitor Panel in the first.  Similarly, my colleague took the same .mp4 and managed to drag onto a timeline on his computer and it wasn't a problem for her.  I've already trained nine other .mp4 videos in this timeline without problem that all have the same codec and the rate.

I tried refreshing the program, my computer and tried to export the .mp4 in a .mov, as I read that worked for someone else who has experienced this problem on CS3.  I feel that this is more a problem than a video problem first.  Does anyone have a solution?

Thank you.

-Mac OS 10.9.5
-Adobe Premiere Pro CC (2014)

very strange. can confirm you that you have source patching enabled for your video track?

have you also tried to use the insert or overwrite editing commands in the source monitor to bring in video from the timeline?

Tags: Premiere

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